Case Officer (Housing Solutions)
Please apply online via the link provided.
Surrey Heath Borough Council is committed to safer recruitment and equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please call 01276 707126 to discuss any reasonable adjustments that may be made to accommodate your individual requirements.
Please note:
All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.
For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. This will ensure that Managers cannot see your personal details when completing their shortlist. If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date.
If you have any further enquiries please email recruitment@surreyheath.gov.uk or telephone 01276 707126.
For technical issues, please contact Jobsgopublic directly.
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Join Surrey Heath Borough Council and be part of an organisation who is committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We welcome a culture of innovation and creativity by welcoming new ideas from everyone.
About the Role
Are you able to work with individuals and families to identify their key needs and support them to resolve their housing situation?
Can you tell when someone needs some hand holding to get them to a solution or when you can offer advice to empower someone to resolve their housing situation themselves?
Can you work with people with differing needs to identify the pathway that leads them to settled housing?
Can you find and work with the various agencies or networks that can help you help our residents?
About You
With knowledge of housing and homelessness law, understanding of welfare benefits and social care and a minimum of one year working in frontline service delivering advice and support, we are looking for a committed Case Officer to work with families and individuals at risk of homelessness to find housing solutions, either in their current home or through a planned move.
You will have excellent communication skills, both orally and in writing, be able to build positive and motivating relationships with clients, and have a strong ethos of joint working with partner agencies.
You will be able to demonstrate that through your knowledge and communication skills you have a track record in finding positive outcomes for customers and contributing to service development.
Additional Information
Benefits
We are committed to providing a healthy work life balance for our employees, with hybrid working and other flexible working arrangements on offer. A laptop and mobile phone will be provided for your role if applicable. We offer a generous benefits package including a minimum of 24 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.
Closing date: Sunday 31st August 2025
Interview date: Monday 8th September 2025
Contact details
For an informal discussion, please contact Lindsay Large, Housing Solutions Manager on 01276 707100, lindsay.large@surreyheath.gov.uk
Our Commitment
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff.
NO AGENCY CALLS PLEASE
Salary range
- £34,211 - £39,111 per year