Case Reviewer (Welsh Language)

Job summary

At the forefront of the fight for a cleaner, fairer energy system, Ofgem delivers environmental schemes that help advance decarbonisation and support vulnerable consumers. We’re looking for a Bilingual (English and Welsh speaking) Case Reviewer to join us and help ensure these vital schemes continue to deliver for consumers and the environment.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

We’re offering a permanent role with the chance to contribute to environmental and social schemes worth around £10 billion each year. You’ll become part of our Operational Delivery Team, supporting trusted services that make a meaningful contribution to our wider priorities. With exposure to a varied portfolio of schemes, you’ll play your part in work that supports a cleaner, greener future while helping ensure consumers are treated fairly.

This is a fantastic chance to join a supportive and inclusive organisation and contribute to work with a clear public purpose. You’ll work with a broad range of colleagues and external stakeholders, using your judgement and attention to detail within an environment where quality, collaboration and continuous improvement are valued. As our key Welsh-language contact, you’ll also use your bilingual skills to help us provide an effective and accessible service.

We’re looking for someone who can work independently to a high standard, confidently review detailed information and evidence, and use it to reach well-supported decisions. You’ll also need excellent communication, organisation and prioritisation skills, alongside the ability to communicate effectively through the medium of Welsh.

You’ll join a welcoming environment where different perspectives are valued and where you can build experience across important environmental and social schemes. With the potential for future deployment into other areas, you’ll gain broad exposure to our work while contributing to services that make a tangible difference to consumers and the transition to a cleaner energy system.

We have a critical purpose to deliver environmental and social schemes that advance decarbonisation, support vulnerable consumers and help create a cleaner, greener future. Join us and use your skills to help ensure these vital schemes are delivered effectively and fairly for the people and communities they serve.

Open Event:https://buytickets.at/ofgem/2372939

Job description

Key Responsibilities

• Contributing towards the administration of the environmental schemes and achievement of key performance indicators;
• Identifying continuous improvement opportunities for streamlining business procedures to ensure robust and efficient processes;
• Ability to build good relationships and credibility with a range of colleagues and external business contacts;
• Identify instances of potential fraud and non-compliance and make recommendations to management and relevant teams;
• Liaising with teams within and outside of their own direct team to understand and prioritise workload;
• Initiate and respond to communication/enquiries from external stakeholders through telephone and emails;
• Effective and confident use of Microsoft Office suite – most specifically Outlook and Excel; and
• Any other reasonable tasks within the scope of the grade and role as required.
• Whilst a significant proportion of your day to day work will be done through the mdium of English, you will be the main point of contact for any applications or correspondence in the medium of Welsh.

Key Outputs and Deliverables

• Deliver targeted number of cases as agreed with your manager;
• Working independently planning and co-ordinating delivery of your own work on occasion;
• Ensure individual cases are accurately assessed against the eligibility/validation criteria, within set timeframes;
• Review information and data from a wide variety of sources, to support your decision-making;
• Communicate appropriately with scheme applicants and participants by phone and email;
• Provide support on related issues across the team on an ad-hoc basis, including in relation to individual projects across the team;
• Provide information and data to management as needed.

Person specification

Essential Criteria:

• The ability to work in a self-directed manner to a high quality, processing detailed information and evidence to make well supported decisions. (Lead criteria)
• Excellent written and communication skills.
• Excellent organisational and prioritisation skills.

Welsh language criteria:

The ability to communicate effectively through the medium of Welsh is essential for this role. These skills will be assessed as part of the selection process.

The language skills for this post have been assessed as follows:

• Listening: Understand discussions and instructions even on unfamiliar topics.
• Speaking: Able to hold an extended conversation with a fluent speaker on most job-related routine and non-routine matters
• Reading: Understand most job-related routine and non-routine text when standard language is used
• Writing: Able to write job-related routine and non-routine text

Languages

Welsh/Cymraeg

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• You'll be asked to complete a Welsh language exercise at interview.

Benefits

Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 750 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. You will also be asked to answer a technical question (max 500 words) where we require your answer in the medium of Welsh.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lucy Dowding
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

Role Profile (English and Welsh)_ 476169 Case Reviewer (Welsh Language) Opens in new window (pdf, 208kB)Candidate Pack (english and welsh) _ 476169 Case Reviewer (Welsh Language)) Opens in new window (pdf, 1055kB)Terms and Conditions Apr25 Opens in new window (pdf, 335kB)Terms and Conditions_Cymraeg Opens in new window (pdf, 271kB)