Casework Area Lead

Job summary

As a Casework Area Lead, you will play a pivotal role at the heart of the Planning and Environmental Appeals Service, driving the smooth, timely and high quality delivery of planning and environmental appeals that help shape places, communities and the environment.

You will lead and inspire operational teams responsible for ensuring that every appeal is handled with accuracy, fairness and professionalism, in line with statutory requirements and customer service standards.

This is a role with real impact. Your leadership will directly influence the experience of appellants, local authorities, Inspectors and key stakeholders across England, supporting trust and confidence in the planning system. In doing so, you will help advance the Inspectorate’s mission to deliver a modern, efficient and customer focused appeals service.

The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.

We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

For further information on the Planning Inspectorate, please visit our careers page at Civil Service Careers

Be part of the Operational Delivery Profession (ODP)

This role is part of the Operational Delivery Profession – the largest profession in the Civil Service, with over 290,000 members. ODP professionals are the public face of government, delivering essential services to millions of people every day. As a member of this profession, you’ll have access to a wide range of development opportunities, a supportive community, and a clear framework to grow your career.

To learn more about the Operational Delivery Profession, visitODP Civil Service Careers Page

Job description

We are seeking a confident and proactive leader who thrives in a fast paced operational environment and is committed to bringing out the best in others. You will be motivated by delivering high performance, solving complex problems and driving continuous service improvement.

The role requires strong people management experience, the ability to interpret complex processes or legislation, and the resilience to work under pressure while consistently maintaining high professional standards.

You will be an inspiring and inclusive leader who supports, develops and empowers teams. They will be a strong and confident communicator, able to engage effectively with colleagues, Inspectors, stakeholders and customers. They will bring well developed analytical skills, sound judgement and a practical approach to problem solving, alongside the ability to organise work proactively, balance competing priorities and manage fluctuating workloads.

This role also calls for someone who embraces change and drives continuous improvement, identifying better ways of working to enhance service delivery. A calm, positive and professional approach is essential, particularly when responding to challenge or working under pressure.

Experience in planning casework or operational delivery is valued. However, just as important is the right mindset: someone who is collaborative, committed to public service and ready to make a meaningful contribution to a national service.

This role focuses on leading teams, managing performance and ensuring the effective and timely delivery of appeals.

Day to day work involves overseeing casework quality, balancing workloads, using performance data to identify and address issues, and providing senior support on complex procedural matters.

The role includes developing and supporting team members, maintaining a positive and inclusive working environment, engaging with key stakeholders across the appeals system, and contributing to service improvement and organisational change. A strong focus on health, safety and wellbeing underpins all activity.

This is a role for someone who values variety, shared responsibility and the opportunity to make a meaningful contribution to a national appeals service.

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

This role is being advertised at HEO grade which has a starting salary of £37,579.

Working hours:

Standard working week is 37 hours. Part time at 30 hours or above, flexible working hours policy available.

Office Attendance

This role is contractually based at our office in Bristol, 10-minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview.

Person specification

We will assess your application against the Essential Criteria listed:

Essential Criteria

You will have experience of:

• Managing people or leading multiple teams, including providing day to day management, support and mentoring.
• Delivering against demanding performance targets within a fast paced operational environment.
• Working to challenging timescales and managing competing priorities in pressurised situations.
• Understanding, interpreting and applying complex legislation and processes to inform decision making.
• Working with, or a clear understanding of, appeals casework and the role of the Planning Inspectorate.
• Applying analytical and problem‑solving skills to resolve issues and support effective service delivery.
• Communicating clearly and concisely with colleagues at all levels and with external stakeholders.

For guidance on how to structure your application please visit: About the application process , Civil Service Careers

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Changing and Improving
• Managing a Quality Service

Benefits

Alongside your salary of £37,579, Planning Inspectorate contributes £10,886 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.
• A working culture which encourages inclusion and diversity.
• 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King’s birthday. In addition to the normal bank holidays.
• Generous family friendly policies.
• Fast and modern IT kit which utilises Windows 11 and Microsoft 365, enabling seamless working from home and collaboration across teams.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Application

Complete the online application form on Civil Service Jobs which requires the following information:

• A CV: The CV section lets you share your job history. List your jobs, how long you worked at each, and briefly describe your roles and duties. Make sure to show how your experience matches the essential criteria of the job you're applying for. Type or paste this information into the 'Employment History' box in the online application. You can't attach your CV.
• A Personal Statement (1000 words max): The personal statement lets you explain why you're a good fit for the job in more detail. Use it to show how you meet the essential criteria listed in our advert and connect your answers to the Success Profile elements we're looking for.

If there are many applications, we might use a lead sift. This means we'll first check if you meet the key requirement listed below. If you don't, we won't review the rest of your application.

• Experience of managing people or leading multiple teams, including providing day to day management, support and mentoring.

All shortlisted candidates will be advised of the outcome shortly afterwards.

Interview

If you are shortlisted, you will:

• Be asked to attend an interview to have a more in-depth discussion about your experience and suitability for the role
• Interviews will be a blend of behaviour, strength and experience questions.

Candidates who pass the shortlist stage will receive full assessment details with their interview invitations.

Other Information

Shortlist Date: 5th May 2026

Interview Date: w/c 18th May 2026

Interviews will be held at at our office based in Bristol, 10-minute walk from Temple Meads train station.

The Planning Inspectorate does not fund travel and subsistence for candidates to attend interviews.

Reserve list

A reserve list may be held for a period of 12 months from which further appointments can be made.

Future Matches

Candidates who demonstrate strong potential and future readiness but score just below the required level at interview may be considered for alternative positions. These roles may be at a lower grade but align with their skills and offer opportunities for growth.

We encourage all candidates to make themselves familiar with the role and what we will be assessing you against which is detailed in the Person Specification.

ID and Documents

If the job needs specific qualifications or memberships and you get the job, you'll need to send scanned or photographed images of them before you start.

We must check that any successful candidates are allowed to work for the Civil Service before we employ them. If successful, you will be asked to do a right to work check using identity document validation technology (IDVT) through the services of an Identity Service Provider (IDSP), Civil Service Jobs. If we are unable to confirm your right to work and through the IDVT we will need to do a manual right to work check using original documents with you in person.

Visa Sponsorship

The Planning Inspectorate cannot offer Visa sponsorship to candidates, we do not hold a Visa sponsorship licence.

Disability Confident Interview scheme/Reasonable Adjustments

The Civil Service values diversity and offers equal opportunities. We have a Disability Confident Interview scheme for candidates with disabilities who meet the job's minimum criteria. We will also provide reasonable adjustments to all where possible. For more information please see Reasonable Adjustments , Civil Service Careers.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Owen Kelly-Reynolds
• Email : PINS.Recruitment@planninginspectorate.gov.uk

Recruitment team

• Email : PINS.Recruitment@planninginspectorate.gov.uk

Further information

If you feel your application has not been treated in accordance with the Principles and you wish to make a complaint, you should contact in the first instance: The Vacancy Manager via the Recruitment Team (PINS.Recruitment@planninginspectorate.gov.uk).
If you are not satisfied with the response, you receive you should then contact, Chief People Officer, via the Recruitment Team (PINS.Recruitment@planninginspectorate.gov.uk).
If you are still not satisfied with the response you receive from the Planning Inspectorate, you can contact the Office of the Civil Service Commission. https://civilservicecommission.independent.gov.uk/recruitment/recruitme…

Attachments

EVP(Great_Place_To_Work) Opens in new window (pdf, 534kB)