Casework Manager

Independent Office for Police Conduct

Hybrid

Expires: Expiring in less than 2 weeks

Policy

Full time

£34,067 per year

Job summary

We are currently unable to confirm the precise number of roles available, but are expecting there to be several.

Although there may potentially be roles available in Birmingham and Wakefield, priority will initially be given to those applying for Cardiff and Sale.

Our Casework Managers assess, understand, evaluate and reach decisions on reviews regarding police investigations to serious complaints. In short, they evaluate the circumstances following complaints made by members of the public after interacting with the police; weighing the available evidence, considering the relevant legislation, reports and analysis to reach a conclusion, which can range from no fault, to learning recommendations for the force/officer training, or a recommendation that disciplinary proceedings should take place.

As a Casework Manager, you will be accountable for your decisions as they affect the lives of both members of the public and police officers; the decisions you reach have the potential to make a difference to the public’s confidence in the police and policing in the UK.

The role of Casework Manager is equally challenging as it is rewarding. It is important to remain impartial and unbiased when performing the role, and ensure that our decisions are fair, balanced and supported by the legislation and available evidence. The decisions made by IOPC Casework Managers are final and can only be challenged in the courts. Therefore, the cases you complete must be of a high quality and supported by a sound rationale.

You will be provided with in-depth bespoke and tailored training about a variety of subjects which will be relevant to your role. We invest significantly in our Casework Managers; closely supporting them to improve their knowledge and experience to effectively perform their role. The organisation has a variety of other departments, including Legal, Subject Matter Networks and an Oversight Team, who offer specialist support and guidance to Casework Managers when they are reaching their decisions.

If you are looking for an unconventional ‘desk based’ role that offers you the opportunity to develop a strong and transferrable skill set to build your career from, be well-supported by the organisation and have a tangible positive impact on policing and the public in the UK, please consider applying.

Job description

This is a challenging, interesting position with a variety of work, which requires good judgement and an analytical, methodical mindset as well as the resilience to analyse the finer details of the circumstances of the complaint; which itself is often of a sensitive nature.

You will be expected to handle a wide variety of cases and subject matters, ranging from reviews following police complaint investigations, to reviewing Death and Serious Injury reports completed by the police, before communicating your assessment to a variety of interested parties and stakeholders, tailoring your communication to the audience appropriately. You may also be required to communicate your decision to other stakeholders, both internal and external.

Please refer to the Job Description for full role responsibilities.

Person specification

Relevant experience, of complaints handling or of dealing with a direct service to the public where contentious and difficult issues have to be dealt with sensitively.
Evidence of well-developed critical thinking skills; able to gather and use information to carry out enquiries and form sound judgements.
Evidence of strong oral and written communication skills, backed up with good computer literacy.
Proven ability to show initiative and contribute in a changing environment.

Benefits

Alongside your salary of £34,067, Independent Office for Police Conduct contributes £9,869 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

27.5 days paid annual leave (increasing with service to 32.5 days)
The option to buy, sell, or carry over annual leave is reviewed each year and offered when possible
Voluntary Health Cash Plan provided by BHSF
Civil Service pension
Civil Service maternity leave package
PAM employee assistance programme
Access to Civil Service Sports Council (CSSC) membership
Cycle to work scheme
Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
Car Leasing Scheme
Staff Networks focussed on each of the protected characteristics - run for staff, by staff: Enable Network, Age Network, Welsh Network, Pride and LGBTQ+ Network, Sex and Family Network, Race, Religion and Belief Network
Learning and development tailored to your role.
An environment with flexible working options
A culture encouraging inclusion and diversity

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

For more details and to apply, please visit the IOPC recruitment portal.

This vacancy is using Success Profiles, to find out more, please click here.

We'll assess you against theseHigher Executive Officer (HEO) Level behaviours during the selection process:

Making Effective Decisions
Communicating and Influencing
Delivering at Pace

Throughout the recruitment process we may also assess your Experience, Strengths, Technical Skills and Values.

The assessment process will include a written analysis exercise. If you pass that stage of the process, you will then be invited to an interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Salary range

£34,067 per year