Caseworker Manager

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

The Foreign National Offenders Return Command (FNO RC) objective is to protect the public by removing FNOs who commit crime. We actively manage, monitor and progress cases regardless of whether the individual is imprisoned, is detained under immigration powers, or released into the community. We do this by pursuing removal against FNOs who have committed criminal offences, managing each case through the legal process, negotiating barriers, ensuring that we adhere to policies and procedures.

This is an exciting opportunity for the right candidate to develop and embed a wide range of people and engagement skills within a high performing team, delivering what is required to continue to make the team a great place to work and to support staff and senior managers in delivery.

Job description

The role will be based in FNORC’s Criminality Assessment and Returns Unit (CARU) which is made up of the Cancellation, Cessation & Revocation Team (CCR), the Deportation and Administrative Removals Team (DART) and Foreign Convictions Team (FCT). The successful candidate will be posted to either DART or FCT. However, you will be expected to provide cross-command support where necessary.

We are specialist case working teams within FNORC. We support the wider objectives of FNORC by pursuing the deportation and removal of FNOs who have received an overseas conviction that meets the criteria for deportation alongside those who have returned in breach of their extant Deportation Orders. We ensure through active and effective progression of custodial and detained cases that there are timely resolutions to casework barriers, leading to removable cases/conclusions. Where resources permit, we also progress cases released in the community until they become barrier free/removable or to conclusion.

Due to operational requirements core coverage between the hours of 09:30-1700hrs will need to be achieved per working day.

You may be required to undertake the same or a similar role within a different team or teams (where possible, at your base location or within reasonable travel distance), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.

Key Responsibilities

The successful candidate will be responsible for (but not limited to):

• Managing effectively any case working teams, ensuring appropriate case triage is undertaken, relevant databases are updated, and necessary actions identified/expedited
• Ensuring early identification and the closure of cases where the FNO is of no interest to FNORC; if appropriate, ensure onward allocation to relevant business area is completed
• Managing detention of FNOs, ensuring detention is in accordance with policy and legislation and vulnerability identified
• Collaborating with HEOs across the unit; support SEO Operational Managers/Senior Caseworkers and working flexibly to provide support and cover in other HEO roles in full compliance with immigration policy and legislation
• Responding to requests from FNORC Senior Management Team to provide accurate management information statistics within short deadlines
• Being alert to patterns and trends, flagging risks as they appear
• Working collaboratively and effectively with a wide range of partners and stakeholders such as other FNORC teams, Police, Immigration Enforcement colleagues, Return Logistics, His Majesty’s Prison & Probation Service, CPS, etc.
• Ensuring the accurate and timely updating of Home Office systems, including the use of SharePoint and other Microsoft applications

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis. However, job-share and compressed hours are available.

Due to operational requirements core coverage between the hours of 09:30-1700hrs will need to be achieved per working day.

Travel

This role is located where CARU have a presence (Croydon, Bedfont Lakes-West London & Portsmouth) and will require some travel between offices.

Person specification

Essential Criteria

• Previous Line Management experience
• The ability to make effective decisions, and consider complex information using all support and advice available
• The ability to work to tight deadlines whilst maintaining high quality work
• Experience of managing change and embedding operational excellence
• Have good written and verbal communication skills, communicating purpose and direction with clarity, integrity, and enthusiasm
• Be well organised, plan, prioritise and seek to maximise time and productivity
• Be able to establish mutual respect and trust building relationships with others internally and externally

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Making Effective Decisions
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Leadership

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.

See more of our benefits on our careers website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

1. Application – by 7th May 2026

As part of the application process, you will be asked to complete:

• CV
• Personal Statement (maximum 750 words).
• Evidence of the Behaviour Leadership (maximum of 250 words per Behaviour).

Your CV should consist of your career history and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

2. Sift – week commencing 11th May 2026

The sift will be held on the Personal Statement, CV and Behaviour Leadership.

An initial sift will be conducted on the Personal Statement and CV. Candidates who pass the initial sift will then be progressed to a full sift that will consist of all the remaining elements submitted (Lead Behaviour). Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted elements scored and will only receive a sift score for that assessed at the initial sift.

3. Interview – week commencing 2nd June 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions. All Behaviours listed in the selection process will be scored at the interview.

The interview will take place via Microsoft Teams.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Further information

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Integrity Check

As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force or Immigration Enforcement. For further information on what this involves, please visit our website.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office Resourcing Centre
• Email : HORCCampaignTeamIE@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the Civil Service Recruitment Principles. and you wish to make a complaint, then contact the Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

Attachments

2025-11-17 Pre-employment Checking - Document Requirements (V17) Opens in new window (pdf, 231kB)Candidate_Information_v17_April_2026 Opens in new window (pdf, 207kB)