Change Communications and Engagement Officer

Job summary

As Change Communications and Engagement Officer, you’ll have an exciting opportunity to use your proven internal communications skills to deliver engaging, high-quality communications that support organisational change.

Reporting to the Change Communications Manager, your primary focus will be on internal communications – helping colleagues across the organisation understand, engage with, and feel supported through change. You will bring fresh thinking, curiosity and creativity, while working within a professional and purpose-driven environment – helping to ensure that change is clearly understood, effectively communicated and positively experienced.

Job description

Specifically, your remit will include:

• contributing to the delivery of the communications and stakeholder engagement strategy, bringing fresh thinking to how messages are developed and shared;
• creating high-quality, accessible content across a range of formats – including video, graphics and digital media – ensuring communications are clear, engaging and on-brand;
• supporting the development and delivery of communications plans for projects, campaigns and channels, using insight and feedback to continuously improve approach and impact; and
• creating content for internal and external channels, including our intranet (Sharepoint essential), newsletters, colleague briefings, Viva Engage, social media platforms, and events.

Person specification

We are looking for someone who offers experience of:

• communicating and engaging with a range of stakeholders, including internal audiences, senior leaders and external stakeholders;
• developing and delivering communications plans to support projects or organisational change initiatives;
• creating and editing engaging, accessible content across a range of formats (e.g. written, visual, video or digital content) tailored to different audiences; and
• digital communication tools including web content management systems (SharePoint and Canva essential), newsletter platforms and social media management tools.

It’s a particularly good time to join us and to contribute your skills to the evolution of our ambitious, influential and growing organisation.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week.

For further details, please click apply and download the Candidate Information Pack. Within your supporting statement, please ensure that you evidence that you possess the required “Experience” within the Person Specification (within the Candidate Information Pack).

CLOSING DATE: 23.59 on Sunday 12th July 2026.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). We will close this campaign if / when we receive 120 applications. We therefore strongly recommend applying as soon as possible.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents

https://housing-ombudsman-careers.org.uk/2021/wp-content/uploads/2026/07/Change-Communications-Officer-Candidate-Information-Pack.pdf

Benefits

- 25 days annual leave, plus bank holidays
- Christmas closure days
- Flexible working
- Annual health check
- Local Government Pension Scheme membership

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Please click link to apply

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jonathan McIntyre - CJA Recruitment
• Email : cja@cjagroup.com

Recruitment team

• Email : cja@cjagroup.com

Further information

https://housing-ombudsman-careers.org.uk/job/change-communications-and-engagement-officer/