Change Manager

Job summary

Change Manager

£78,000 per annum

Bedford

Fixed Term Contract (12 months)

Hybrid Working

Ready to lead meaningful change across an organisation that’s making a real difference?
Join MaPS as a Business Change Manager and play a pivotal role in shaping the future. You’ll work across teams to assess readiness, plan and embed change, and ensure stakeholders are informed and empowered. From building change management plans to supporting benefit realisation through sustained embedment of new ways of working, your expertise will drive success across our Change Portfolio. Be part of a dynamic Change Community and help us deliver impactful transformation that matters.

You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

Job description

Role Overview

The Change Manager will report directly to Business Change Manager. In this role, you will be responsible for:

Key Responsibilities for this role:

• Adoption of ‘technical’ changes: This role will have a focus on adoption of new ways of working into a contact centre environment, on systems changes and systems integration into BAU operations. The contact centre runs 100% remotely, and is a mixture of current MaPS employees and additional colleagues joining MaPS in April
• ADKAR: MaPS is flexible of change methodology, but Prosci’s ADKAR is known and preferred. By taking colleagues on a journey through ADKAR, recognising colleagues as individuals experiencing change, the Change Managers role is to ensure changes are successfully adopted and embedded into the business
• Communications: Critical to success, working alongside other colleagues within the department, communications must be coordinated, targeted and meaningful, gaining advocacy for change, with 2-way feedback built into the engagement process.
• Communities of Practice: To get buy-in, and ensure adequate peer support, the change manager is to play a leading role supporting the development of communities of practice for key systems, and development of change champion networks were required
• Benefits: As projects and programmes progress into BAU, the change manager will be responsible for setting out the benefits, how these will be monitored, whether programme or BAU, backed up by sustainment plans to ensure successful outcomes

General role Responsibilities:

• Managing Change: With a key focus on people change, and ensuring that colleagues impacted by change are ready, willing and able to commit to the change, adopting new ways of working, and transitioning to BAU effectively, is essential to this role
• Leadership and Delivery: Provide effective leadership in change management, assist in the development of a clear vision and standards, and directly support the capability building of change management principles at a leadership level and build strong internal and external networks.
• Building Networks: This role is working on high impacting and far-reaching projects, building strong networks and being able to influence direction of change to ensure value generation through adoption of change is maximised
• Change Management Community of Practice: Collaborate with key stakeholders at all levels to develop and progress business change / change management across the organisation building MaPS change management maturity
• Change Planning: Own the change plan for the project and contribute to the overall project plans for key strategic projects, sometimes working to demanding timelines within complex change projects.
• Operational Readiness: Manage operational readiness criteria and lead the go-live decision process in collaboration with the Project Managers, project boards, SRO’s and business end-users.
• Stakeholder Management: Manage stakeholder engagement, ensuring it meets Business Change requirements and act as the point of contact for senior/strategic stakeholders.
• Guidance and Support: Provide direction and guidance to the across the change portfolio as required.

Person specification

You will need to demonstrate the following skills and experience.

To excel in this role, you will need to demonstrate:

• Significant experience in applying business change methodology within a formal project and programme environment.
• Proven track record of delivering change within customer-facing operations and remote access/telephony services.
• Strong skills in stakeholder engagement, risk and issues management, and benefits realisation.
• Comprehensive understanding of all stages and elements of a programme and project lifecycle including planning, scheduling, resource management, governance, assurance, and business case development.
• Proficiency in using a range of change management frameworks and methodologies depending on project needs to ensure outcomes are sustained through the adoption of new ways of working
• Awareness of solutions development and budgeting and cost management.

Benefits

• About Us

  MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

  Our values guide how we work together:

  • Caring – for colleagues and the communities we support
  • Connecting – building supportive, positive relationships
  • Transforming – creating impact that truly matters

  We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

  What We Offer

  • 30 days’ annual leave plus bank holidays
  • Pension (2:1 matched contribution up to 10%)
  • Season ticket loan
  • Cycle to work scheme (up to £3,000)
  • Subsidised eye tests & flu jabs
  • Life assurance
  • EAP Assist & Life
  • Enhanced family and sick pay
  • 2 paid volunteering days
  • Recognition scheme
  • Retail discounts portal

  Flexible Working

  We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

  Career Development
  We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Our Recruitment Process

We keep things simple, fair, and transparent:

Stage 1: Application process – Please submit your most up-to-date CV along with a cover letter answering the following scenario Question (Max 500 words):

• Describe a situation where you had to quickly adapt to a new challenge or environment. How did you approach it, collaborate with others, and what was the outcome? Why does this experience make you a strong candidate for this role?

Stage 2: If successful at Application review, you will be invited to book in for a Telephone Interview (up to 30 mins)

Stage 3: Final stage interview with the hiring panel

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

Important Information About Applying

• Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
• MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.

Job Reference: MaPS01121

Close Date: 15/03/26

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Nick Heron
• Email : nicholas.heron@reed.com

Recruitment team

• Email : nicholas.heron@reed.com