Change Manager (Ref: 14010)

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Business Change Managers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about delivering change, then this role gives you the opportunity to play a pivotal role.

About us

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About your role

Your role is to lead the delivery of change implementation across a portfolio of work, through proactive, close collaboration with central projects, change leads and regional operational leads to prepare the business for the impact of the changes and safely manage and implement change.

You will be responsible for leading the planning and delivery of change activity, using the standard toolkit and frameworks providing a bridge between project and operational users to ensure that activities are planned, supported, and delivered to enable the business to implement the agreed change and realise the business benefits.

Acting as a champion for change, you will matrix manage change specialists, to support change implementation. Building change capability across the wider change community using continuous improvement tools and techniques, alignment to the Government Online Skills Tool (GOST) and role modelling the use of appropriate standard change tools and templates to support the standardisation and consistent implementation and embedding of change and the professionalisation of business change as a service.

You will be part of a regional change which will be deployed across the region in line with priorities and demand. Reporting directly to the G7 Head of Regional Business Change, you will work collaboratively across the region to deliver business change.

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

About you

Are you a hands-on change agent with the ability to lead and engage with people at all levels to affect the delivery of change? Are you able to reflect on an issue and take a collaborative and diplomatic approach resolving them? If you do, this varied and challenging role is for you. A confident and effective communicator, you will use your skills and abilities to effectively influence and engage with all stakeholders to support delivery of change initiatives. Actively role modelling the effective use of standardised tools and templates to drive the development, standardisation and professionalisation of

the End-to-End Integrated change function, to help establish and embed specialist change roles across the organisation and build change capability.

Driven by your enthusiasm to provide excellent services through change and continuous improvement, you know that building and utilising effective trusted relationships and networks with stakeholders across HMCTS including Judiciary and peers and actively encouraging contributions, involvement, and feedback from a broad and diverse range of staff who will be affected by the change, to maintain an environment that engages, using their feedback and insight, is vital to drive changes and or improvements to the future design of the technology and/or business process.

Skills and Experience

· Proven experience and knowledge of delivering change into a challenging operational delivery environment, including identifying and managing risks, issues and dependencies

· Demonstrable ability to use and promote Continuous Improvement tools and technique to drive and deliver Business Change initiatives and process improvement

· A strong leader with the ability to negotiate, persuade and influence stakeholders and communicate messages clearly to a range of audiences at all levels – both verbally and in writing

· Ability to resolve complex problems including analysing and interrogating data to identify trends and challenges and confidently present findings to a range of stakeholders

· Ability to effectively deal with conflicting priorities and manage conflict/resistance

· Experience of building a network of colleagues and contacts to develop capability and deliver progress on local priorities and HMCTS and MoJ strategic objectives.

If you are ready to take on a challenging and rewarding role with real purpose apply today.

Please refer to the job description attachment for more information.

Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days. Please note we are unable to accommodate Monday or Friday as non-working days.

Location: Although this role is based at Glasgow Tribunals Centre, regular travel between venues across Scotland, including Dundee, Aberdeen, and Inverness, will be required on at least a quarterly basis.

Lead Criterion: Statement of Suitability. A sift based on the statement of suitability only, may be held if a large number of applications are received.

Technical 1

Thinking about your current or previous roles, what do you think are the top 3 transferable skills you could bring to this role, and how do you put these into practise each day? Please note the interview panel will explore this question and answer at your interview.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• Please refer to Job Description

Benefits

Alongside your salary of £35,335, HM Courts and Tribunals Service contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/14010?entityId=14010