Change Systems Officer (Ref: 15298)

Job summary

This is a National Role

Job description

Job Summary: Change Systems Officer at HMPPS - Probation Service Band 4

Position Overview:

The Change Officer - Systems role is pivotal in supporting the management and optimization of change systems within His Majesty's Prison and Probation Service (HMPPS). Focusing on providing change and process management tools and services, facilitating change initiatives within the organisation. They will play a key role in driving process improvements, leveraging the Power Platform, and other digital systems, ensuring effective change and process management practices. Change Systems is a national team with tools deployed to support the whole of HMPPS and therefore there is an expectation that travel across the country may be required including some overnight stays.

Key Responsibilities:

• Team Management: Provide line management and support to team members, including performance reviews and professional development.
• Process Management: Support the delivery and management of the HMPPS EQuiP Process Management System. Identify, analyse, and optimize organisational processes to enhance efficiency and effectiveness. Implement process improvement initiatives to support HMPPS objectives.
• Change Management: Support the delivery of HMPPS Gateway Management System. Support change management initiatives by facilitating communication, training, and stakeholder engagement activities. Ensure smooth transitions during organisational changes and promote change adoption across the organization.
• Power Platform Utilization: Leverage the Microsoft Power Platform to develop and implement digital solutions that support change management efforts. Utilise Power Apps, Power Automate, and Power BI to streamline processes and improve productivity.
• Stakeholder Engagement: Engage with key stakeholders at various levels of the organisation to promote change systems and communicate effectively through the change process. Understand their needs, gather feedback, and ensure alignment with change objectives. Build strong relationships to drive collaboration and support change and business process initiatives. Facilitate process capture workshops and deliver training and briefings, both remotely and in person.
• Customer Service: Provide high-quality customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring satisfaction with change and process management services.
• Continuous Improvement: Drive a culture of continuous improvement within the Change Systems team, seeking opportunities to enhance processes, systems, and service delivery.
• Compliance: Ensure compliance with relevant regulations, policies, and standards, incorporating compliance requirements into change management processes and systems.
• Accessibility: Ensure that change management systems and processes are accessible and user-friendly for all stakeholders, including individuals with disabilities.
• MI Data Reporting: Manage and analyse Management Information (MI) data related to change management activities and process improvements, providing insights and recommendations to support decision-making.

Experience:-

• Process Management and Power Platform experience.
• Must have experience of working within complex organisations.
• Experience of implementing quality assurance frameworks and continuous improvement strategies.
• The post holder will need to have been involved in large scale complex change initiatives within large unionised organisations.
• Must have highly developed ICT skills across the full range of Microsoft Office applications.
• NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)

Technical:-

• Experience with Microsoft Power Platform, Microsoft Project for the Web, and Process Management Systems.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Delivering at Pace
• Making Effective Decisions
• Managing a Quality Service
• Working Together

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5358

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/15298?entityId=15298