Citizen Insight Analysis Lead

• Citizen_Insight_Analysis_Lead_-JD

Please apply online via the link provided.

Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.

About the Role

The Liverpool City Region Combined Authority is entering a pivotal phase in its evolution. With deepening devolution, the decisions we make are becoming more complex and far-reaching. At this critical juncture, understanding the lived experiences, priorities, and aspirations of our citizens is more important than ever. We are on an ambitious journey to become a national leader in citizen insight and participation.

We’re seeking an experienced and forward-thinking Citizen Insight Analysis Lead to help us realise this ambition by establishing and managing a new Citizen Insight Hub.

Across the organisation, we already generate rich citizen insight through our everyday activities. The opportunity now is to bring it together: to corral these insights into a central, accessible hub that will transform how we capture, manage and apply citizen insight. This will unlock the full value of what we already know and ensure that citizen voice is consistently informing strategy, service design, and investment decisions.

The Citizen Insight Analysis Lead will play a key role in this transformation. By establishing the Insight Hub, driving integrated analysis, and advising on new channels for insight, this role will help us achieve our vision.

This role will sit within the newly formed Citizen Insight and Participation Team, part of the Combined Authority’s Evidence, Research and Intelligence Service. The team has been repositioned to consolidate and strengthen our approach to citizen engagement, with a renewed focus on analysing and disseminating citizen insights, developing deeper, more inclusive participation channels and expanding opportunities for co-production.

This is a rare opportunity to shape how a maturing Combined Authority listens, learns, and leads. If you’re passionate about turning citizen feedback into strategic advantage, then we encourage you to apply.

About the person

We are looking for an experienced insight professional who understands the power of citizen voice to shape public services, build trust, and drive meaningful change. The ideal candidate will bring analytical rigour, strategic thinking, and a collaborative mindset to everything they do and will know how to turn data into stories.

We are looking for someone with expertise in both quantitative and qualitative methods, with the ability to confidently interpret citizen feedback.

You will demonstrate the ability to synthesise complex information into clear, actionable intelligence that supports strategy, service design, and investment decisions.

You can evidence commitment to equity, inclusion, and high-quality public service as well as uderstanding of the importance of amplifying underrepresented voices.

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria.

The information you provide in your application will be used for shortlisting.

1) Provide evidence of experience in a similar role.

2) Quantitative and qualitative analytical skills, in a citizen insight context.

3) Able to build and maintain strong working relationships across a range of stakeholders.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• •Local Government Pension Scheme contributions between 5.5% and 12.5%
• •Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• •Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• •Flexible and hybrid working
• •24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• •Automatic enrolment to our Westfield Health Programme
• •Corporate discounts at council-owned gyms
• •Bike to Work Scheme
• •Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa