Citizen Participation Officer X2

• Citizen_Participation_Officer_JD

Please apply online via the link provided.

Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.

About the Role

The Liverpool City Region Combined Authority is making a real difference, and we want to engage with the citizens we are here to serve. To help us do this, we need enthusiastic, people‑focused Citizen Participation Officers to support the development, project management and delivery of the Combined Authority’s citizen participation and engagement activities.

From our ambitious transport reform programme to our work across housing, net zero and digital infrastructure etc there is an increasing need to engage, inform and hear directly from the people who know best — our residents. These roles will be central to ensuring communities’ voices shape the future of our region.

This role will support our ambitious programme of engagement for the introduction of bus franchising. The successful candidates will play a key part in ensuring that communities are informed, are involved and able to contribute to the successful roll out of this transformational programme. While the primary focus will be on bus franchising, engagement of citizens across all of our programmes is a key requirement and there is potential to contribute to wider participation activity

This is a fixed term role until 30/09/2027.

Presentations/Interviews are scheduled for the week commencing 9th March 2026.

About the person

We are seeking individuals that will be proactive, organised and passionate about high‑quality citizen engagement. You will bring strong communication and relationship‑building skills alongside the ability to effectively manage tasks, projects and partnerships.

You will be comfortable engaging diverse audiences, using both in‑person and digital methods adapting the approach to ensure accessibility and inclusivity across all communities. In addition, you will be confident presenting to audiences of various sizes and backgrounds.

You will embody our values: being action‑focused, respectful and putting the region and its residents first. As with all our colleagues, a commitment to diversity and inclusion must run through everything that you do.

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria.

The information you provide in your application will be used for shortlisting.

1) A proven track record of commissioning, planning and managing engagement and/or projects and initiatives with partners / stakeholders and building networks and relations to support delivery of corporate goals e.g. events, consultation, customer feedback, behaviour change projects, community/public transport projects etc.

2) Experience of working collaboratively with internal and external partners.

3) Proven project management skills, including business planning, people management, financial control, resource management, problem solving and monitoring and evaluation.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• •Local Government Pension Scheme contributions between 5.5% and 12.5%
• •Generous holiday entitlement of 29 days rising to 34 days after 5 years’ service, as well as bank holidays and the option to buy 10 additional days
• •Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• Flexible and hybrid working
• •24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• •Automatic enrolment to our Westfield Health Programme
• •Corporate discounts at council-owned gyms
• •Bike to Work Scheme
• •Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa