Claims Handler - Liability - 7474

Title: Claims Handler - Liability

Contract Type: Permanent

Salary: Salary starts from £35,951pa (London)£32,188pa (North West) based on experience and location

Grade: 7

Reporting Office: London, Stratford or Manchester, Trafford

Closing Date: 03/02/2026

Interview Dates: 11/02/2026 (afternoon) &12/02/2026

Role Profile - Claims Handler - Liability.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join out Risk &Insurance Team at L&Q

An exceptional opportunity has arisen for an enthusiastic person to join our specialist in-house Risk & Insurance Team as a Liability Claims Handler. We have a £20bn insurance programme arranged on a largely self-insured basis and are looking for an individual with experience of handling public liability claims either within the insurance industry or a related role.

This position would also suit a legal executive or similar who is looking for a company where they can fully utilise their skills. You will be part of a sector leading team and will help us to develop our in-house capabilities and match our drive for continuous improvement.

Reporting to the L&Q Insurance Solicitor, you will provide support to the in-house management of public liability claims.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Investigating liability on cases
• Establishing claim reserves
• Assessing and negotiating claims
• Ensuring adherence to agreed procedures and best practice

What you'll bring:

• Understanding legislation and legal liability
• Knowledge of the CPR and litigation processes
• Ability to interpret and apply policy information
• Investigative, evaluative and negotiation skills
• Previous experience handling liability claims
• Case management and diary use
• Excellent customer service skills
• Good communicator both orally and in writing
• Good team working skills
• Results orientated

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay!

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should always be demonstrated when representing L&Q.

More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!