Client Manager Support

Job summary

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions.

Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Job description

This is a new role within the growing GPA Client Relationships team which comprises a Client Director, Senior Client Managers and several Client Managers that engage with our Clients Senior Departmental stakeholders.

The Client Relationships team is the primary point of contact for all of GPA’s Clients that take an enhanced service offer, including Government departments and arm’s length bodies. Client Managers work with our existing and new clients to develop future property solutions and ensure GPA is delivering a service that satisfies their needs.

Reporting to the Client Governance Manager, the role holder will provide a vital support role to the Client Management team delivering activities to meet our client requirements and supporting improvements in our clients GPA service experience.

Key Responsibilities

As Client Manager Support, your responsibilities will typically include (but are not limited to) providing support to the team, wider GPA colleagues and our clients.

This post holder will be required to:

• Form a strong, collaborative partnership with all of GPA’s Client Managers and wider stakeholders.
• Develop, maintain and keep current a comprehensive working knowledge of the GPA Directorates, their capabilities and operating processes.
• Contribute directly to the improvement of GPA Client Satisfaction by ensuring high-quality, proactive service delivery.
• Oversee collation of Key Performance Indicators through our Client Relationship Management (CRM) tool.
• Embed and support creation of best practice and process across the team, in particular the ongoing adoption/use of CRM. This includes monitoring of cases to ensure case owners are progressing in a timely manner.
• Provide professional and administration support to the team including responding to emails, inbox management, holiday lists, diary management and supporting meetings.
• Arrange regular Client Meetings and prepare/circulate key papers; also recording minutes along with progressing and closing out agreed actions as required via CRM.
• Drive progress and completion of agreed Client actions for both Client Managers and GPA Directors.
• Liaising with colleagues within the Client Management and wider teams to collate and disseminate information in a timely manner along with administering client meeting trackers.
• Provide periodic support for the advancement of Client initiatives and engagement activities.
• Liaise with GPA Directorate support to ensure all deadlines for Client Plans and resulting Director/Client meetings actions are relayed to Client Managers.
• Send out papers/agendas/requests for information and take responsibility for drafting Permanent Secretary and Client Review briefs for use by the Executive and driving forwards completion of Client actions.
• Own a centralised team meeting/activity calendar - with a centralised report calling out if meeting occurrences have not taken place.
• Support the team in creating case studies to further promote the work we do and update GPA document management key information.
• Proactively build AI literacy and use creative digital tools, including AI-assisted summaries and Power BI dashboards, to automate manual data processes and professionalise client-facing materials.
• Act as secretariat for project reviews/Boards, capturing key actions and decisions, following up outside of the meeting. Own the development and dissemination of meeting documentation.
• Data management including shared folders and handling requests for information and data including the preparation of written responses to routine enquiries.

Person specification

• The role is demanding, varied and would suit someone who has experience of working in a fast-paced environment and working under pressure to meet strict deadlines.
• A team player, who can work across the team and wider GPA to ensure that the department is consistently delivering for our clients.
• Demonstrate excellent communication, stakeholder engagement and influencing skills with ability to engage at a senior level.
• Forms a strong, collaborative partnership with all of GPA’s Client Managers and wider stakeholders.
• Ability to quickly develop a sound knowledge and understanding of business priorities, ways of working and information management and client requirements.
• Ability to establish strong relationships with colleagues in GPA and across the Department as a first point of contact.
• Proactive and flexible in managing demanding workloads and competing priorities.
• Highly efficient and organised with ability to identify problems and provide timely solutions.
• Can complete detailed and complex work to a consistently high standard

Experience & Technical Skills

Essential criteria:

• An excellent communicator both orally and in writing.
• Have significant business management/ administrative experience, providing support to teams and a track record of achieving successful change outcomes in prescribed timescales.
• Highly IT literate and experienced at using multiple software tools such as Customer Relationship Management systems, Google suite (or Microsoft equivalent) of tools including but not limited to Documents, Sheets, Slides, Power BI, SharePoint, and other GPA systems as required.

Desirable criteria:

• Experience in an Estates/Property environment and senior stakeholder management is helpful.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial Acumen
• Property Market Knowledge
• Innovation

Benefits

Alongside your salary of £37,260, Government Property Agency contributes £10,794 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Please note - At this time GPA are unable to offer any Visa Sponsorship to candidates as we do not currently hold a visa sponsorship licence. Please do not apply for permanent roles with GPA if you will require your employer to take on the sponsorship of your current or any future visas.

Sift

The sift is due to take place week commencing 26th October 2026.

As part of the application process, you will be asked to include a CV and a 500-word personal statement.

Further details around what this will entail are listed on the application form.

The personal statement should align with the person specification.

Interview

GPA policy is for interviews to be held face to face, with virtual interviews only by absolute exception. The date and location will be confirmed if you are invited to interview. If you feel this will be a problem for you, please contact recruitment@gpa.gov.uk to discuss prior to submitting your application.

Planned interview dates : week commencing 28th September 2026.

Interview - Face to Face at Floor 9, 23 Stephenson Street, Birmingham, B2 4BH

At interview, applicants will be scored against 4 behaviours - Working together , Managing a Quality Service, Communicating and Influencing, and Delivering at Pace.

Interview questions will be a blend of Behaviour, Experience, Strength and Technical (core skill) questions.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via GPARecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to GPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Counter Terrorist Check (CTC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for CTC is 3 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter

For further information on National Security Vetting please visit the Demystifying Vetting website.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Aynsley Stringer
• Email : aynsley.stringer@gpa.gov.uk

Recruitment team

• Email : gparecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact HR@gpa.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission

Attachments

GPA Skills and Specialisms Opens in new window (pdf, 259kB)