Client Operations Support Officer

Job Introduction

Transport Services Group

Are you organised, proactive, and motivated to make a difference to local communities? We are looking for a Support Officer – Client Operations to join our Transport Services team, helping to ensure safe, effective, and value‑for‑money transport services across Lincolnshire.

About the role

This is a varied and fast‑paced role supporting the planning, commissioning, and delivery of passenger transport services, predominately for education and social care.

Working as part of a collaborative team, you will:

• Assist with commissioning and procurement activities
• Work closely with internal colleagues, transport providers, and other stakeholders
• Help ensure services are delivered in line with council policy, budgets, and statutory duties

You will play an important role in ensuring services are efficient, responsive, and meet the needs of our service users.

What you’ll be doing

Key responsibilities include:

• Supporting the administration and data entry of transport contract information, ensuring records are accurate, up to date, and reflect agreed service arrangements
• Contributing to day‑to‑day administrative processes that support operational delivery, including maintaining systems and processing routine updates
• Maintaining effective working relationships with internal teams and external providers to obtain, verify, and update information
• Supporting responses to enquiries, investigations, and correspondence through accurate information gathering, record checking, and documentation
• Delivering a high standard of customer service by handling queries, processing requests, and maintaining clear and accurate records within a complex public‑sector environment

About you

We’re looking for someone who:

• Can work within structured processes while responding positively to changing priorities
• Has strong organisation, communication, and problem‑solving skills
• Is confident working with stakeholders and managing sensitive or complex situations
• Demonstrates good customer service skills and a professional approach
• Is able to use initiative and make sound, evidence‑based decisions
• Understands the importance of working within a policy, political, and financial framework

Experience of transport operations, commissioning, or contract support is desirable but not essential — full training will be provided.

If you would like an open and informal discussion regards this role then please contact Dan Stowe on daniel.stowe@lincolnshire.gov.uk

Closing date: 05/07/26.

Interviews: TBC

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements.

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

Please be advised that this position may be subject to a criminal record check.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Please also note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. If you have an issue with your submitted application, please contact recruitment@lincolnshire.gov.uk.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.