Communication Data Trainer

Job summary

The NCA has adopted an Officer-centred, blended model to align learning within the Agency to the National Strategic Assessment and NCA Annual Plan. The model is a significant shift from predominantly classroom-based courses to alternative delivery methods that support sustainable learning outcomes for officers and encourage self-directed, experiential and social learning to enhance educational activities.

Learning needs within the Agency are very broad in scope. Internally delivered programmes include our Operational Development Programme (ODP), a full range of niche and specialist operational and systems training directly related to fighting serious and organised crime, as well as more generic programmes covering interpersonal skills, leadership, management and inclusion, diversity and equality.

This is a dynamic role; working as part of the Communications Data Training Team you will be responsible for designing and delivering a range of courses that cover this complex and dynamic area to new and existing officers to enable them to use Communications Data to enable the NCA to lead the UK’s fight to cut serious and organised crime (SOC).

Please note: Due to variations in course requirements, alternative working arrangements will be considered on a case by case basis in line with business needs.

Job description

The Communications Data Training Team lead on training NCA operational staff on how to correctly apply for communications data (CD) as required under the Investigatory Powers Act 2016 (IPA 2016). You will train officers on how to analyse data under legislation and how it supports investigations into Serious Organised Crime (SOC).

The team also works with other training colleagues delivering areas such as operational management training or analysis training to make sure relevant learning on CD is being given to those that need it. The use of CD is a changing and dynamic area and this training team is a key part in enabling the NCA's operational staff have the skills and knowledge they need to operate against SOC that is heavily reliant on the Internet.

Successful candidates who do not currently hold a Training Essentials Programme qualification will be enrolled on the course, making this an excellent opportunity for those looking to begin or further develop a career in training.Duties and ResponsibilitiesDeliver other training suitable to their skills, knowledge and experienceSupporting and leading other training alongside the intelligence training based on their knowledge, skills and experienceSupport Learning Managers engagement with NCA operational commands to understand their learning needs and develop learning resources to meet these needsWork with the Learning Managers in the NCA Academy to engage with and maintain a constant dialogue with Agency operational teams to understand their learning requirements. To determine if the current learning products and resources support current operational skills and knowledge and to develop new learning resources if requiredReview and maintain learning productsUndertake annual review of learning products to make sure that they are still relevant and that they are the most efficient way to deliver the required learning whilst minimising time and financial cost to the organisation. Deliver training at different locations in the UKNCA has two training sites, one Crawley and one in Warrington however we also deliver from other locations. Travel will be expected to NCA sites and may be required to stay over night.Train officers to become applicants and users of communications data (CD)Train NCA staff who need to become CD applicants to enable them to lawfully apply for data under IPA 2016. Furthermore the successful candidate will train these and other operational staff on what different type of CD there are, how they can be used to support SOC investigation and the challenges the different CD types can give users.Support other Academy training courses where CD is an element of the trainingAs part of this role there is a need to support other Academy training Courses. CD is such a key part of SOC investigations that staff need to have an understanding of it. However this level of understanding changes with role and grade so therefore the delivery of the learning needs to change to enable these officers to get the learning they need.Engage with the NCA operational commands on learning needs regarding CDA key part of the role is to regularly engage with different teams within the NCA to understand the learning needs around CD to enable the Academy learning products to remain current.

Person specification

Excellent communication skillsAble to explain complex and or difficult concepts or ideas to individuals with no knowledge of the topic and enable these individuals to understand and utilise these ideas or concepts. This would be through both verbal communication and written communicationKnowledge of how to apply for Communications Data (CD) under IPA 2016Candidates need to be able to explain and define what is meant by necessity, proportionality and collateral intrusion in relation to IPA 2016.What the different types of CD are and how they are used to support SOC investigationsAble to explain the different types of CD. Candidates also need to explain how these different types of data are used to support a SOC investigation discussing their pros and cons.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Developing Self and Others

Technical skills

We'll assess you against these technical skills during the selection process:

• Understanding communications data to support law enforcement activity.
• Ability to confidently adapt communication styles to connect with a range of audiences.
• Good collaboration skills, establishing and developing productive relationships with internal and external stakeholders.

Benefits

Alongside your salary of £45,326, National Crime Agency contributes £13,130 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

Other benefits include:

• Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
• Family friendly policies, notably above the statutory minimum
• Learning and Development opportunities
• Interest free loans and advances, including season tickets, childcare and rental deposits
• Housing schemes - Key Worker status
• Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
• Staff support groups/networks
• Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

Further information is available on the NCA Website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Technical skills.Your application will be assessed against the following:Technical - this will be assessed by 250 word examples on:

• Understanding communications data to support law enforcement activity.

• Ability to confidently adapt communication styles to connect with a range of audiences.

• Good collaboration skills, establishing and developing productive relationships with internal and external stakeholders.

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

- Understanding communications data to support law enforcement activity. .

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:
NCA Applying and Onboarding

Assessment 1

The format of this assessment will be a Presentation and Interview which will be tested on via the details listed below.

Successful candidates from sift will be asked to prepare a 10 minute presentation to assess Technical 2: Ability to confidently adapt communication styles to connect with a range of audiences.

This presentation will form part of the interview stage.

Success Profiles at Assessment

Behaviours

• Seeing the Big Picture

• Developing Self and Others

Technical

• Understanding communications data to support law enforcement activity.

• Ability to confidently adapt communication styles to connect with a range of audiences.

• Good collaboration skills, establishing and developing productive relationships with internal and external stakeholders.

Assessment OutcomeOutcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

1. Lead criteria (behaviours/technical/experience)
2. If still tied, desirable criteria will be assessed (if advertised)
3. If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment.You will be subject to vetting and pre-employment checks before appointment.Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records. We encourage all candidates to visit the NCA Careers Page for more information.

Full advert details for this vacancy can found on the advert on the NCA Recruitment Portal. Please follow the link to apply at advertisers' site.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : central.recruitment@nca.gov.uk
• Email : central.recruitment@nca.gov.uk
• Telephone : central.recruitment@nca.gov.uk

Recruitment team

• Email : central.recruitment@nca.gov.uk

Further information

If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.

Attachments

Offer T&Cs Opens in new window (docx, 135kB)