Communications and Engagement Officer

Job summary

Communications and Engagement Officer

£43,000 per annum

London

12 Month Fixed Term Contract

Hybrid Working

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Communications and Engagement Officer. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

Why This Role Matters

In this role, you’ll have the opportunity to play an important role within the comms and engagement team in support of our strategic goals. You will be supporting our engagement activities involving a wide range of internal and external stakeholders, as well as helping to shape and deliver communications as part of that. You will be integral to the successful promotion of the Money and Pension Service as a trusted owner and operator of pensions dashboards as a service, shaping work that genuinely improves people’s financial wellbeing.

You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.

Job description

Reporting to the Senior Industry Engagement Manager, you will work as part of the industry engagement function to support the delivery of the pensions dashboards service overseen by MaPS.

You will be responsible for a range of duties including (but not limited to):

• Drafting communications for internal and external stakeholders, including regular mailouts to our cohort of directly connected organisations (DCO)
• Account management support of the DCOs, attending regular external meetings and supporting our engagement
• Preparing briefings for meetings with senior stakeholders
• Maintaining and coordinating internal briefings, rolling key messages and broader lines to take for the wider team
• Management of queries across our shared mailbox and service management systems
• General admin duties including booking meetings, note taking, recording and following up key actions
• Maintaining and coordinating updates to plans, internal reporting and sharing insights
• Accurate record keeping and careful management of contact information
• Support the delivery of stakeholder events, including webinars, round tables and in person events

Person specification

To be successful in this role, you’ll need:

Essential:

• Excellent written, oral and interpersonal communication skills
• Strong organisation and planning skills
• Ability to work collaboratively across teams/organisations, internal and external
• Ability to adapt communications to different audiences

Desirable:

• Experience of working on a large scale digital programme
• Experience or understanding of working in central Government or public sector
• Understanding of the pensions industry and experience of B2B engagement and communications

Benefits

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

• Caring – for colleagues and the communities we support
• Connecting – building supportive, positive relationships
• Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

What We Offer

• 30 days’ annual leave plus bank holidays
• Pension (2:1 matched contribution up to 10%)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

• Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
• MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.

Job Reference: MaPS01120

Close Date: 18/03/2026

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We keep things simple, fair, and transparent:

Step 1: Submit Your Application

Open: 04/03/2026 , Deadline: 18/03/2026

To apply, please submit the following documents:

1. Your most up-to-date CV
2. A cover letter detailing why you are suitable for the role with specific reference to the essential and desirable criteria on the job advert

Step 2: Telephone Interview

Between 02/03/2026 – 20/03/2026

If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:

• Discuss your experience in more detail
• Learn more about the role and our organisation
• Ask any questions you may have

Step 3: Final Stage Interview

Hosted on W/c 30/03/2026

Successful candidates from the telephone interview will be invited to attend a remote interview over Microsoft Teams. This stage will include:

• A series of competency-based interview questions

We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles.

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : sophie rigney
• Email : sophie.rigney@reed.com

Recruitment team

• Email : sophie.rigney@reed.com