Communications Manager
Job summary
As part of the NCA's Strategy Command, the Internal Communications team operates within the wider Communications function and plays a vital role in promoting the Agency's work and ensuring officers have the information they need to do their jobs well. The team works closely with colleagues across the organisation, including senior leaders, to raise awareness of strategic priorities, strengthen engagement with the NCA's Mission and Values, and recognise achievements.
We are looking for an individua with excellent communication skills, creativity, management skills and the ability to influence and motivate others. If you have a passion for internal communications and want to contribute to the success of the NCA, we encourage you to apply.
Job description
You will help to deliver our NCA Communications Strategy and Annual Plan, ensuring that our internal communications channels, products and activities engage, inspire and motivate our workforce. We are a busy and productive team, operating in a dynamic environment in which priorities can shift at short notice.
You will have the opportunity to get involved and influence in a variety of ways, with a large number of colleagues and partners, and work on strategic and creative projects.
Duties and Responsibilities:Support Senior LeadershipSupport the Head of Internal Communications and Head of Leadership Communications in helping to deliver the internal communications elements of our NCA Communications Strategy and Annual Plan. Lead a TeamLead a small team responsible for providing internal communications advice and support to NCA leaders and officers, contributing to effective communication and engagement within the Agency.Manage Internal CommunicationsManage internal communication plans, including deploying resources and managing risks. Coach and Support TeamProvide support and clarification to junior members of the team to ensure they are confident in delivering key messages.Understand and Tailoring Communication to Internal AudienceDevelop a strong understanding of different internal audiences and tailor communications appropriately, through analysis and segmenting internal audiences to target communication effectively. Matrix ManagementLead, manage and develop individuals as necessary ensuring other team members are able to deliver communication plans effectively.Consider Accessibility NeedsEnsure the tone, language and format of internal communication is easily accessible to and read by a range of NCA officers.Person specification
- Design and deliver communications plans, content, channels and events. Proven experience in developing and leading events
- A good understanding of planning and resource management
- Strong communication and influencing skills, with the ability to engage and build relationships with a broad range of stakeholders, including senior leadership teams.
- Demonstrate leadership behaviours such as self-awareness, accountability and a commitment to continuous improvement.
- Foster collaboration and innovation.
- Experience of managing teams in a fast-paced environment.
- Exceptional organisational skills with sharp attention to detail.
- Excellent verbal and written communications skills.
Vetting requirements - SC Enhanced
Prior to commencing the role, you will need to successfully complete SC Enhanced clearance. The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.Failure to meet the residency requirements will result in your security clearance application being rejected.For further information on National Security Vetting checks please visit the following page Demystifying VettingIndividuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Proven ability to design and deliver comprehensive communication plans, including content, channels and events, using data and insight to inform strategies and support organisational change programmes.
- Proven ability to engage diverse stakeholders by translating complex information into clear, concise and accessible messaging that informs and influences effectively.
- Proven experience in enhancing leaders visibility and accessibility, and enabling effective two-way communication between leadership and Officers to foster engagement and trust. (experience criteria)
- Proven experience in effective people management, with the ability to lead, motivate and develop a team to achieve high performance and deliver organisational objectives. (experience criteria)
Benefits
Alongside your salary of £55,575, National Crime Agency contributes £16,100 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £16,100. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
- Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes - Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.How we will assess you
Your application will be assessed against the following:Technical - this will be assessed by 250 word examples on:- Proven ability to design and deliver comprehensive communication plans, including content, channels and events, using data and insight to inform strategies and support organisational change programmes.
- Proven ability to engage diverse stakeholders by translating complex information into clear, concise and accessible messaging that informs and influences effectively.
- Proven experience in enhancing leaders visibility and accessibility, and enabling effective two-way communication between leadership and Officers to foster engagement and trust.
- Proven experience in effective people management, with the ability to lead, motivate and develop a team to achieve high performance and deliver organisational objectives.
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Proven experience in enhancing leaders visibility and accessibility, and enabling effective two-way communication between leadership and Officers to foster engagement and trust. .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
For guidance on the application process, visit:NCA Applying and Onboarding
Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
Success Profiles at Assessment
Behaviours- Working Together
- Communicating and Influencing
- Proven ability to design and deliver comprehensive communication plans, including content, channels and events, using data and insight to inform strategies and support organisational change programmes.
- Proven ability to engage diverse stakeholders by translating complex information into clear, concise and accessible messaging that informs and influences effectively.
- Proven experience in enhancing leaders visibility and accessibility, and enabling effective two-way communication between leadership and Officers to foster engagement and trust.
- Proven experience in effective people management, with the ability to lead, motivate and develop a team to achieve high performance and deliver organisational objectives.
Desirable Criteria
Desirable criteria are only used for assessment in the event of a tie break.- Experience in executive communications support and coordination of leadership-led events and engagement activities.- Project management skills.Assessment OutcomeOutcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
- Lead criteria (behaviours/technical/experience)
- If still tied, desirable criteria will be assessed (if advertised)
- If still tied, application sift scores will be used
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : The Central Recruitment Team
- Email : central.recruitment@nca.gov.uk
- Telephone : central.recruitment@nca.gov.uk
Recruitment team
- Email : central.recruitment@nca.gov.uk
Further information
If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).If unresolved, you may escalate your complaint to the Civil Service Commission.
Salary range
- £55,575 per year