Communications Manager – Resident Involvement

Title: Communications Manager – Resident Involvement

Contract Type: FTC until 16th August 2027, Full-Time, 35 hours

Salary: £48,691 per annum to £58,759 per annum (London weighted salary) or £42,668 per annum to £52,143 per annum (Regional salary), dependant on experience

Grade: 9

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 8th July 2026

Interview Date: 16th July 2026 *Please note that in person interviews will be held for at least one of the interview stages for this role

Please click here for the role profile - Communications Manager – Resident Involvement Role Profile.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months.

Join our Communications Team at L&Q:

L&Q is one of the UK’s largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

Are you passionate about putting residents at the heart of communication and decision-making? Do you have the communications expertise to turn insight into impactful campaigns that shape services and drive real change?

We’re looking for a Communications Manager for Resident Involvement to lead how we communicate with and about our residents, making sure their voices are heard, understood and acted on across the organisation.

This is a pivotal role within the Resident Communications team, reporting to the Head of Resident Communications. You’ll play a key part in embedding a resident-focused culture by delivering strategic communications that amplify resident voice, support engagement activity and strengthen transparency.

Working closely with senior stakeholders, including the Insight, Involvement and Accountability team, you’ll make sure our communications are impactful, compliant and aligned to both organisational priorities and housing regulation requirements.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Lead and deliver strategic communications campaigns that increase awareness of resident involvement opportunities and outcomes
• Own communications for key resident engagement activity, including high-profile events, like Resident Assemblies
• Develop and implement a forward-planned calendar of internal and external communications to promote resident voice and support service improvement
• Ensure L&Q meets regulatory and legal requirements for resident communications, including transparency and reporting obligations
• Drive improvements in how we communicate with residents that require additional support and diverse audiences
• Work across teams to provide expert advice and ensure accessible, inclusive and effective communications
• Evaluate the impact of communications activity and use insight to continuously improve delivery
• Where applicable, manage and support team members, fostering a high-performing and collaborative culture
• Manage reputational risk and oversee the quality and accuracy of communications outputs

What you'll bring:

• Proven experience in a senior communications role within a fast-paced environment
• Proven experience in resident or customer engagement communications
• Strong track record of developing and delivering strategic communications campaigns
• Strong content development and storytelling capability across channels, engaging diverse audiences
• Excellent writing, editing and storytelling skills, with the ability to engage diverse audiences
• Experience working with stakeholders at all levels, influencing and building trusted relationships
• Ability to translate complex insight and business priorities into clear, impactful communications
• Strong organisational skills and ability to manage competing priorities effectively
• Understanding of regulatory requirements in social housing or a similar sector (desirable)
• Confidence using digital platforms, content systems and MS Office tools

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ