Communications Officer

Title: Communications Officer

Contract Type: Permanent, full time (35 hours per week)

Salary: Starting from £40,649 per annum (London weighted salary) or £36,073 per annum (Regional salary), dependant on experience

Grade: 8

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 9th January 2026

Interview Dates: Week commencing 19th January 2026

Please click here for the role profile Communications Officer Role Profile.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)

Join our Corporate Communications Team at L&Q:

We’re looking for a Communications Officer to play a key role in our Corporate Communications team, working closely with colleagues in our Property and Investment and Customer Services directorates.

In this role, you’ll support our Communications Managers to deliver engaging and effective content for our external, internal and resident channels. You’ll help communicate the work we do to maintain and build homes, deliver frontline services and invest in communities. This will include supporting key projects that make a difference for residents, drafting and editing copy for a range of audiences, and helping plan and deliver campaigns.

The successful candidate will demonstrate passion for our social purpose, strong communications skills and the drive to grow and learn in a large organisation. You should be comfortable working collaboratively with colleagues at all levels to help deliver our communications objectives.

Your impact in the role:

• Work closely with the Communications Managers for Property and Investment and Customer Services, and service delivery teams and partners to deliver effective and impactful communications campaigns and activity to raise internal and external awareness of, and engagement with key products and services
• Produce, edit or proof copy as required to cover a wide range of communications channels and collateral, including news stories, web and social media content, as well as publications, reports and briefings.
• Support L&Q to maintain a positive reputation by producing timely, accurate and appropriate reactive responses to Property and Investment and Customer Services media enquiries
• Promote communications best practice and upskill Property and Investment and Customer Services colleagues where appropriate, by helping them to self-serve through tools including (but not exclusive to) templates, how to guides and training
• Ensure health and safety, regulatory & budget governance and compliance for areas under the job holder’s control
• Manage risks associated with areas under the jobholder’s control. This includes personal responsibility for the accuracy and quality of any corporate material or communications collateral produced

What you'll bring:

• Degree or Higher National Qualification in relevant subject or significant experience of producing corporate level communications collateral
• Demonstrable experience of working in a comparable, fast-paced communications team environment
• Proven track record of planning and delivering communications activity
• Proven track record of successfully producing high quality copy and communications materials for internal and external audiences
• Experience of managing media communications, and responding to press enquiries
• Excellent writing and interpersonal skills
• Excellent organisational and planning skills
• IT literate - MS Office, database management or equivalent

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ