Communities Manager - 7670

Title: Communities Manager

Contract Type: FTC 12 months, 35 hours per week

Salary: £48,691 - £53,725 per annum (Regional salary), dependant on experience

Grade: 9

Reporting Office: Edmonton, London

Working Location: Edmonton, London, West Ham Lane, Stratford, Walthamstow Stadium, Acton Gardens & Beam Park.

Persona: Site based

Site Based Worker: Contractual hours to be worked from allocated sites, with ad hoc office attendance as required

Closing Date: 08/04/2026

Interview Date: This is tentatively within 1-2 weeks of close of advert

Please click here for the role profile - Communities Manager Role Profile.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

As a Communities Manager within our Communities Team, you’ll lead on providing crucial support to residents affected by regeneration projects, major remedial works, or the need to rehoused their current properties, ensuring they feel informed, supported, and treated with care throughout periods of disruption or transition.

This is a role for someone who is driven, compassionate, highly organised, and committed to delivering outstanding customer experience. You’ll manage and motivate a small team, work collaboratively with partners across L&Q and beyond, and help design and deliver strategies that have real impact on people’s lives.

Join our Communities Team at L&Q:

• This is a brand-new role that has been created to lead the Communities team on brand new project based in Edmonton, London.

• You will be focussed on leading the successful delivery of resident liaison activities and project management on this site where resident’s will be rehoused from their current home.

• The role will line manage three site-based Communities Coordinators, and you will provide visible best practice management for them across both projects.

• We are looking for someone with experience of line managing staff on fast paced resident focus projects.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• We are looking for someone with a passion of delivering high quality communications, resident engagement and project planning. You will be able to actively problem solve, provide on the ground solutions, lead on complaints, and be comfortable dealing with challenging situations on site.

• Your ability to build and maintain effective working relationships with internal teams, as well as external stakeholders, will enable you to make the best use of L&Q resources and support the wider group strategy.

• The role will also get to collaborate with counterparts based in East and West London and be able to deputise for the Senior Communities Manager when required.

What you'll bring:

• Proven track record of managing community development or resident activities – from inception to completion – on various projects, ideally with excellent knowledge of re-housing, allocations and lettings.

• You will be an experienced people manager and be able to demonstrate experience of effectively managing site-based staff on challenging projects to contribute positively to high performance.

• You will have knowledge of leading effective communications associated with regeneration, remediation, decommissioning of buildings or development-based projects.

• You will have experience and knowledge in delivery of front-line statutory and non-statutory re-housing, CPO’s etc. (desirable)

• Strong attention to detail, with the ability to source and present innovative solutions, as well as oversee the re-housing budget and preparing reports for internal and external stakeholders

• Knowledge and experience of relevant legislation, tenancies and leases, and formal complaints.

• Strong track record of using project programme software, including developing complex programmes.

• Demonstrable stakeholder management skills, with the ability to influence and collaborate with a wider range of stakeholders.

• Experience of public speaking and chairing external and resident meetings.

• Willingness to travel across sites as required (role is site-based)

• Ability to remain calm and professional when managing challenging or sensitive situations.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ