Community Alarm & Telecare Officer

Post title:

Community Alarm & Telecare Officer

Post No:

4540

Salary:

Starting from £22,878.40 to £24,817.60 per annum

Scale / Band:

Grade 4

Hours:

29.6 hours per week

Place of work:

Commerce Way, Lancing BN15 8TA

Closing date:

11th February 2026 at 23:55pm

Interviews:

TBC

Make a difference

Help people feel safe and supported in their own homes by providing a vital emergency alarm and telecare service across Adur, Worthing and Mid Sussex.

About the role

As a Community Alarm Officer, you’ll be part of a caring team that supports residents who may be older, disabled or vulnerable to live independently and with confidence. You’ll help set up and maintain alarm equipment, respond to calls for support, and build trusting relationships with people in their own homes. This is a practical, people-focused role where your work makes a real difference every day.

What you’ll be doing

• Accept referrals and set up new community alarm cases

• Visit residents at home to demonstrate and install alarm equipment

• Help people understand how the service works and complete paperwork

• Maintain accurate records using digital systems and databases

• Carry out routine maintenance checks on alarm equipment

• Respond to mobile alarm calls during working hours

• Work as part of a rota to provide reliable office cover

What we’re looking for

• A caring, professional approach and a genuine commitment to supporting people

• Confidence communicating with a wide range of people, including those with disabilities

• Good basic IT and administration skills

• The ability to work calmly and sensitively in challenging situations

• A team-player who is reliable, adaptable and organised

• A full driving licence and access to a car for work

It would be great if you also have…

• Experience working with older people or vulnerable adults (paid or voluntary)

• An understanding of telecare equipment or mobile technology

What it’s like to work here

You meet people at some really important moments in their lives. Knowing you’ve helped someone feel safer in their own home is incredibly rewarding.

At Adur & Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form.

As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview.

Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:

• Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement

• Local Government Pension

• Training & development

• Occupational Health

• Employee Assistance Programme (EAP)

• Employee resource groups/networks

• Buddy Support Programme

• Flexible working options

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.

For an informal conversation about this role, please contact Ann Marie Cheeseman on

01273 263390.