Community Connector

About Us

North Somerset Council is committed to providing high quality services to all our children in North Somerset and would like for someone who is able to engage with our culturally rich, diverse communities, to join our Family Wellbeing team and be part of children’s journey. The Family Wellbeing Team are responsible for providing early help support to families with children aged 0-19 years of age and to young people up to the age of 25 with Special Educational Needs or Disabilities (SEND)

We are committed to creating a fair, green, and more inclusive environment for children to be provided with the skills to support their best start in life.

The Role

North Somerset Council’s Family Wellbeing Service is looking for a dedicated and experienced Family Hub Community Connector to join our dynamic team. This is your chance to be part of a service that truly makes an impact.

In this role, you will be providing front-line support where you will be the welcoming face of our Family Hubs, helping and empowering families to access the support they need and connecting them with services that make a real difference.

Key Responsibilities:

• Acting as a bridge between families and services, offering a warm welcome and practical guidance.
• Act as an advocate, recognising that each child’s journey is unique and shaped by their individual religious beliefs, faiths, values, and cultural backgrounds — and will embrace and share these differences with respect and understanding.
• Engaging with families through outreach, especially those who may be isolated or unaware of available support.
• Building strong relationships with community groups, professionals, and voluntary sector organisations.
• Supporting co-production and co-design of services with families and communities.
• Promoting inclusive access to services and encouraging self-referrals.
• Helping shape the future of Family Hubs in North Somerset.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Flexible Worker which means you can expect to work in the following way:

• 2-3 days in the office
• Works both from home and the office, depending on the task at hand.
• Training is provided to help balance work-life and manage time effectively, with an emphasis on communication for team touchpoints and planning in-office days for collaboration.

About You

We are looking for an individual who is passionate about supporting families and building stronger communities. If you’ve worked in fast-paced setting, thrive on building meaningful relationships with children and parents, and want to bring creativity and care to your work—we’d love to hear from you!

We welcome applicants from all backgrounds and communities who possess the following skills and experience:

• A Level 3 qualification in a relevant field (e.g., health, wellbeing, youth work, community development).

• Experience in family support, outreach, or community engagement.
• Strong communication, empathy, and problem-solving skills.
• Confidence in working independently and collaboratively.
• A flexible approach to working hours, including evenings and weekends.
• A commitment to safeguarding, equality, and inclusion.

Essential Criteria:

• Direct work with families: Experience in family support, youth work, social work, or community navigation.
• Community engagement: Proven ability in outreach activities, building relationships with families and local organisations, and creatively addressing community issues.
• Multi-agency collaboration: Experience working with local support services, community organisations, and professionals across sectors.
• Cultural competence: Experience working with people from diverse cultural backgrounds.
• Outcome evaluation: Familiarity with measuring and evaluating early help interventions.
• Communication skills: Ability to communicate effectively.

Desirable Criteria:

• Public sector background: Experience in public services and case management.
• Crisis intervention: Experience supporting families in challenging situations.
• Training delivery: Experience in leading workshops or training programmes.
• Behaviour change: Experience supporting individuals through change processes.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Laura Brain, Supporting Families Team Leader at laura.brain@n-somerset.gov.uk or 07386963285 or Tracey Wells, Family Wellbeing Team Manager at tracey.wells@n-somerset.gov.uk or 07766366110.

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: Thursday 16 October 2025.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.