Community Housing Officer

We are recruiting a Community Housing Officer at Caerphilly County Borough Council.

Working hours: 37
Contract Type: Full Time, Permanent
Location: Penallta House

Team: Housing Services

This position offers an excellent opportunity to become part of our team and provide support across the organisation.

We pay an attractive salary of £35,412 - £38,220 and offer access to training and development opportunities.

An exciting opportunity has arisen to join Caerphilly Homes' Community Housing Team!

The successful candidate will play a key role in delivering high‑quality, frontline housing management services to a range of communities across the borough of Caerphilly. You will provide a proactive, customer‑focused operational housing and estate management service to Caerphilly Homes contract holders and local residents, ensuring excellent standards and high levels of satisfaction.

Working collaboratively with colleagues and partners, you will contribute to achieving the aims of Caerphilly Homes, support the development of associated policies and procedures, and the sustainment of mixed‑tenure communities. If you are passionate about delivering customer service excellence and want to make a difference to our community, then then this is the role for you!

For the role, we ask that you have:

• A Level 4 Housing qualification on the Credit and Qualifications Framework for Wales. For example, HNC in Housing.
• Proven working knowledge of Landlord/Tenant issues.
• Proven experience of frontline working in social housing management or closely related field.
• Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business purposes to travel throughout the borough to visit customers and communities and attend meetings.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Elizabeth Willington on 01443 873519 or email willie11@caerphilly.gov.uk / Huw Jordan on 01443 866377 or email jordah@caerphilly.gov.uk.

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.

This role requires a basic check with the Disclosure and Barring Service.