Community Liaison Officer

Job Description

Job Title: Community Liaison Officer
Salary: £39,027 – £44,463 per annum (pro rata if part-time)
Grade: E
Contract Type: Fixed Term – 2 years
Working Hours: 37 hours per week

The Community Liaison Officer is part of the Council’s Community Development Team, which sits within the Communications and Engagement Service and works to support residents, strengthen local networks and enable community‑led change. The team focuses on working directly with communities to understand local priorities, reduce barriers and help residents play an active role in shaping their neighbourhoods.

Working across the council and in partnership with residents, elected members, and the voluntary, community, faith and social enterprise (VCFSE) sector, the Community Liaison Officer plays a key role in connecting communities with the right information, services and support. The role supports the delivery of neighbourhood‑based and community‑led initiatives by helping residents navigate council processes, encouraging collaboration, and supporting groups to turn local ideas into practical action.

Through active engagement, partnership working and a strong focus on inclusion and equality, the Community Liaison Officer helps build community confidence and resilience, strengthen relationships across sectors, and ensure local voices influence decisions and improvements across Thurrock.

About the Role

As a Community Liaison Officer, you will be responsible for:

• Working directly with residents, community groups and partners to support community‑led initiatives and neighbourhood‑based improvements.
• Acting as a key link between communities and council services, helping residents access information, navigate processes and remove barriers to action.
• Building and maintaining strong relationships with voluntary, community and faith sector organisations, councillors and internal teams.
• Supporting and coordinating engagement activity, community meetings and events, including some out‑of‑hours work where required.
• Helping identify local priorities, opportunities and challenges, and working collaboratively to develop practical, locally driven solutions.
• Contributing to reporting, briefings and updates that capture community insight and evidence impact.

This role offers a chance to make a real difference by working alongside communities to turn ambition into action, remove barriers, and support local initiatives that improve wellbeing, resilience and pride in place.

What We’re Looking For

We’re looking for someone who has:

• Experience of working directly with residents and community groups to support community‑led initiatives or neighbourhood‑based improvements.
• Strong communication skills, with the ability to engage clearly and confidently and build positive relationships with residents, community organisations and partners.
• The ability to manage competing priorities, work flexibly, and follow activity through from initial engagement to outcomes.
• Experience of working collaboratively with a wide range of stakeholders, including voluntary, community and faith organisations and internal council teams.
• A strong commitment to inclusive engagement and supporting under‑represented communities to participate and have their voices heard.

Essential qualifications: N/A

DBS Check: Not required

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 7th May 2026

Closing Date (Internal & External): 25th May 2026

Interview Date: To Be Confirmed

Additional Information

If you have any questions about the role or interview process, please contact:

Rebecca Lee – Community Development Team Manager – rlee@thurrock.gov.uk

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council