Community Services Officer

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

Looking to gain valuable library experience?

This fixed-term opportunity offers a unique chance to be part of a passionate team at a community library currently under consultation for potential closure. Whether you're exploring a career in libraries or simply want to make a meaningful contribution, this role could be the perfect stepping stone.

We’re seeking a confident, well-organised and enthusiastic individual to support our staff and volunteers. You’ll bring excellent customer care skills and a calm, proactive approach to unexpected or challenging situations. While library experience is desirable, it’s not essential—we welcome applicants eager to learn and grow in a supportive environment.

You’ll be involved in a wide range of tasks, including:

• Promoting reading, literacy and culture through creative displays and engaging with customers.
• Supporting digital inclusion by helping visitors navigate online services and troubleshoot tech issues.
• Leading activities such as Rhymetime, Storytime, school visits and digital support sessions.

This role involves occasional lone working, and occasional cover at other North Somerset libraries, so flexibility and initiative are key. Physical tasks like stock handling and floor walking are part of the daily routine.

If you’re passionate about libraries and want to make a difference—especially during a time of change—we’d love to hear from you.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Work Style

The hours for this post will be split between Worle Library and the For All Healthy Living Centre Library.

Week 1: Mondays 10-3 Worle; Tuesdays 10-2:30 Worle, Wednesday 9-5 HLC and Saturday 9-1pm Worle

Week 2: Mondays 10-3 Worle; Tuesdays 10-2:30 Worle, Wednesday 9-5 HLC

About You

We are looking for an individual who is passionate about libraries and delivering excellent customer service. Please review the job family document to understand the required knowledge, skills, and experience. In your supporting statement, clearly demonstrate how you meet these criteria.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Charlotte Rumble, Community Services Supervisor, at charlotte.rumble@n-somerset.gov.uk or 01934 426 649.

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: Monday 22nd and/ or Tuesday 23rd September 2025

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.