Community Venues Officer

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced Community Venues Officer to join our team. The Campus is a complex facility providing a range of services, mainly to the people of the Locking Castle area of Weston-super-Mare. It is essential that the postholder develops strong links with the community and is able to identify and be in a position to recommend responses to changing needs.

In this role, you will help deliver a range of services from Sports and Leisure to Library and Conferences/Meeting Spaces to a wide variety of users and customers, over several venues in North Somerset.

The post is part of the Library and Communities Team, which is in turn part of the Corporate Services directorate.

Key Responsibilities:

Take and control bookings, collect payments and to keep comprehensive records of use, income and expenditure ensuring that the correct, Council approved, systems and procedures are adhered to.

• Contribute to, implement and review a service plan for the community areas of The Campus, within the framework of an overall service plan for the site.
• Become involved in the setting up and taking down of equipment as it is required and ensure that facilities are made ready for their programmed use.
• Ensure that all relevant Health and Safety regulations are adhered to and a safe environment is provided for customers and staff.
• Be aware of an understand the Council’s Equal Opportunities Policy and ensure at all times that the duties of the post are carried out in accordance with the policy.
• Be the main point of contact for all block bookers for all of the venues The Campus has responsibility for.
• To meet current & new bookers at any of those venues.
• To cover customer-facing staff as required.
• At least once a week, travel to other venues to take delivery of stock, meet contractors and assist with bookings.
• To build strong working relationships with bookers and cross promote other venues and council services where possible.
• To work closely with the Income & Resources Officer (Venues) post to ensure that the correct information is on our booking system.
• To assist in the promotion of our bookers on our website and social media accounts.

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Flexible Worker which means you can expect to work in the following way:

• Work both from home and the office, depending on the task at hand.
• Training is provided to help balance work-life and manage time effectively, with an emphasis on communication for team touchpoints and planning in-office days for collaboration.

About You

We are looking for an individual who is passionate about Customer service and who possesses the following skills and experience:

Essential Criteria:

• Excellent written and verbal communication skills
• Ability to undertake multi-discipline tasks and adapt to working demands quickly.
• Knowledge of the services available within the council and partner agencies.
• Knowledge of the local area.
• Computer literate with good keyboard skills.
• Familiarity with Microsoft Office packages.
• Confident telephone manner and in dealing with individuals and groups on a face-to-face basis.
• Ability to work individually without direct supervision.
• Able to demonstrate courtesy, patience, diplomacy and tact in dealing with customers and colleagues.

Desirable Criteria:

• Knowledge of front-line delivery of Public services.
• Experience of delivering a variety of activity programmes which deliver a good level of profit.
• Ability to identify income opportunities and think of creative ways of achieving income.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Becky Kehoe, Community Venues Operations Manager, at becky.kehoe@n-somerset.gov.uk or 01934 427427

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: Friday 20 February 2026.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.