Compliance Engagement Officer

Title: Compliance Engagement Officer

Contract Type: Fixed term contract until October 2026, Full time 35 hours

Location: West Ham Lane, Stratford London

Persona: Agile Working (site, office and home working)

Salary: £32,881 plus essential car user allowance

Closing date: 2nd July 11pm.

Our Building Compliance team in Property Services is looking for an experienced Compliance Engagement Officer to join their established team. This is a great opportunity for an internal applicant to join the team on a secondment or acting up basis until October 2026.

The aim is to help provide an efficient, effective and responsive, housing enforcement service. The primary function of the role is to ensure access is obtained to all properties through the most appropriate method in accordance with ‘best practice’ and housing and health and safety legislation. To control and manage cases through dialogue; persuasion; negotiation; problem solving and encouragement.

The role will involve effectively conducting access to properties in the execution of access warrants or injunction.

Within the role, it is expected that the individual will visit properties where access has not been obtained by our contractor, for the purpose of completing the annual gas service or compliance survey and to make arrangements for completion of the outstanding inspection. It is anticipated that the role will require someone to be attending individual properties and potentially attending court for approximately 50% of the working week on average.

This position will be responsible for no access properties from the moment they are sent to use from the contractor, to the point of gaining access to complete the necessary checks. This will include, liaising with contractors, liaising with internal stakeholders and being the person responsible for arranging combined visits when required.

There will be an expectation within this role to assist in the production of publicity and information material including leaflets for customers. Contributing to the development of clear communication for the benefit of our customers and service.

To carry out personal observations, obtain photographic, audio, or video evidence, incorporate the same into report and witness statements, and to attend court in conjunction with same.

To be successful in this role we would expect someone to be conversant with all current and proposed relevant compliance legislation and best practice. To have experience within social housing or a regulatory environment with a good sense of customer service.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

If you are interested in this role and have the experience required, then apply without delay!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

Candidates will need to have a valid driving licence and access to a car