Compliance Engagement Officer x2

Title: Compliance Engagement Officer x2Contract Type: Permanent, Full time 35 hoursSalary: £32,881 per annum to £36,069 per annum dependant on experience. Plus essential car user allowance £1,300*Grade: 6Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 12th November 2025 at 9amInterview Dates: 18th October 2025

Please click here for the role profile Compliance Engagement Officer Role Profile.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our No Access Team at L&Q:

Our No Access team in Property & Investment is looking for two experienced Compliance Engagement Officers to join their established team. The aim is to help provide an efficient, effective and responsive, housing enforcement service. The primary function of the role is to ensure access is obtained to all properties through the most appropriate method in accordance with ‘best practice’ and housing and health and safety legislation. To control and manage cases through dialogue; persuasion; negotiation; problem solving and encouragement. The role will involve effectively conducting access to properties in the execution of access warrants or injunction. If this sounds like you, we would love for you to apply!

Your impact in the role:

Within the role, it is expected that the individual will visit properties where access has not been obtained by our contractor, for the purpose of completing the Compliance checks and to make arrangements for completion of the outstanding inspection. It is anticipated that the role will require someone to be attending individual properties and potentially attending court for approximately 50% of the working week on average. This position will be responsible for no access properties from the moment they are sent to use from the contractor, to the point of gaining access to complete the necessary checks. This will include, liaising with contractors, liaising with internal stakeholders and being the person responsible for arranging combined visits when required. There will be an expectation within this role to assist in the production of publicity and information material including leaflets for customers. Contributing to the development of clear communication for the benefit of our customers and service. To carry out personal observations, obtain photographic, audio, or video evidence, incorporate the same into report and witness statements, and to attend court in conjunction with same. What you'll bring: To be successful in this role we would expect someone to be conversant with all current and proposed relevant compliance legislation and best practice. To have experience within social housing or a regulatory environment with a good sense of customer service.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ