Compliance Investigator

Job summary

This is a compelling opportunity to join Ofgem at a pivotal moment for the UK energy sector and make a tangible difference for consumers across the country. As a Level 2a Compliance Investigator within the Retail Compliance team, you will play a hands‑on role in identifying and addressing risks in the retail energy market, ensuring suppliers act fairly and consumers—particularly the most vulnerable—are protected. You will lead and contribute to impactful compliance investigations, using data‑led analysis and sound judgement to shape evidence‑based outcomes that deliver real consumer benefit. The role offers breadth and variety, combining investigation and case management with stakeholder engagement, project delivery and continuous improvement, while working collaboratively with colleagues across policy, legal and communications functions.As part of Ofgem’s Compliance and Enforcement Profession, you will benefit from strong professional support, exposure to a wide range of regulatory activity, and opportunities to build specialist expertise in a fast‑moving, high‑profile environment. If you are motivated by public service, enjoy tackling complex issues, and want to help drive a greener, fairer energy system while developing your career in regulation and enforcement, this role offers challenge, purpose and genuine impact.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Job description

Investigation and Case Management

• Leading or contributing to compliance activity in relation to energy suppliers, producing high quality, timely, and robust analysis of potential issues
• Promote Ofgem’s compliance operating principles of ‘find early, fix quickly, compensate fairly’ by supporting early identification of risks, encouraging swift resolution, and ensuring fair redress is delivered where harm occurs.
• Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk.

• Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output.
• Engaging with internal and external stakeholders to gather and document intelligence on compliance to inform casework, including engaging with whistle-blowers when relevant
• Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team.

Stakeholder Management

• Effectively communicating the benefits, challenges, and trade-offs of potential compliance actions to senior colleagues​.
• Ensure all stakeholder engagement is anchored in improving consumer outcomes, prioritising issues based on the scale and nature of consumer harm.
• Working collaboratively across team boundaries and engaging with key Ofgem functions, developing close links to manage risks and issues​.
• Representing Ofgem externally and building constructive stakeholder relationships to ensure challenges and issues are identified and resolved in consumers’ interests.
• Ensuring that guidance given to external stakeholders including suppliers is accurate, legally robust and reflective of the relevant legislation or licence conditions.

Person specification

Essential Criteria

• Demonstrable experience of applying data led analysis to identify risks and make evidenced, proportionate judgements that inform conclusions and recommended actions. (LEAD)
• Ability to clearly and persuasively communicate complex issues to non-technical audiences, tailoring messages to support transparency, understanding and constructive challenge.
• Ability to proactively prioritise and plan your work and deliver quality outputs in a dynamic environment.
• Ability to build credible, professional relationships and influence stakeholders through evidence based challenge, constructive dialogue and clear expectations.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace
• Seeing the Big Picture

Benefits

Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lucy Dowding
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

Candidate Pack - 448298 Compliance Investigator Opens in new window (pdf, 577kB)Role Profile - 448298 Compliance Investigator Opens in new window (pdf, 130kB)Terms and Conditions Apr25 Opens in new window (pdf, 335kB)