Compliance Investigator

Job summary

As Compliance Investigator you will join Ofgem’s Compliance team within Delivery & Schemes undertaking varied and meaningful work across renewable energy schemes, consumer protection, supplier resilience and regulatory enforcement. The role involves investigating and analysing qualitative and quantitative evidence, managing compliance or enforcement cases, and making clear, well-reasoned recommendations to manage risk and address harm. You will work collaboratively with policy, legal, communications and operational colleagues, and engage confidently with external stakeholders including energy suppliers, government departments and industry bodies.

You will bring demonstrable experience of collecting, investigating and analysing both qualitative and quantitative data to support robust, evidence-based conclusions and recommendations. This may include examining complex datasets, assessing compliance against regulatory or policy frameworks, triangulating multiple sources of evidence, and clearly identifying risks, issues and opportunities. You will be confident exercising professional judgement, knowing when to escalate concerns, and ensuring your analysis stands up to scrutiny.

Strong written and verbal communication skills are essential. You will be able to distil complex, technical or sensitive issues into clear, concise messages tailored to non‑expert audiences, including senior colleagues, external stakeholders and consumers. You will be comfortable working in a fast-paced, dynamic environment, with the ability to proactively plan, prioritise and manage competing demands. You will take ownership of your workload, adapt plans as priorities shift, and consistently deliver high-quality outputs to agreed deadlines while maintaining attention to detail. Finally, you will have a proven ability to build effective working relationships and positively influence a wide range of stakeholders, including those who may be resistant or challenging. You will approach stakeholder engagement with professionalism and empathy, using credibility, evidence and clear reasoning to achieve constructive outcomes in the interests of consumers.

This combination of analytical capability, communication skill, delivery focus and stakeholder management is critical to supporting Ofgem’s work in protecting consumers and enabling a fairer, greener energy system.

This advert is for both permanent and fixed term opportunities. All applications are considered and contracts will be offered in merit order.

Please note, this role is being recruited to in Ofgem. During 2027, it is expected that this role will move department as part of the Warm Homes Plan. The home department or organisation will be confirmed during 2026. The move between departments will be managed via the Cabinet Office Statement of Practice (COSoP) for staff transfers in the public sector or TUPE legislation where applicable.

Job description

Key Responsibilities and Outputs
Specific responsibilities will vary depending on the role and team in which you will be placed in, but are likely to include:

Investigation and Case Management

• Leading or contributing to compliance or enforcement activity in relation to energy suppliers, scheme participants and other regulated companies, producing high quality, timely, and robust analysis of potential issues
• Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk.
  Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output.
• Engaging with internal and external stakeholders to gather and document intelligence on compliance to inform casework, including engaging with whistle-blowers when relevant
• Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team.
  
  

Stakeholder Management

• Effectively communicating the benefits, challenges, and trade-offs of potential compliance or enforcement actions to senior colleagues.
• Working collaboratively across team boundaries and engaging with key Ofgem functions, developing close links to manage risks and issues.
• Representing Ofgem externally and building constructive stakeholder relationships to ensure challenges and issues are identified and resolved in consumers’ interests.
• Ensuring that guidance given to external stakeholders including suppliers is accurate, legally robust and reflective of the relevant legislation or licence conditions.
  

Person specification

Essential Criteria:

Experience of collecting, investigating and analysing qualitative and quantitative data and evidence to arrive at conclusions and recommendations [Lead criteria].

Excellent written and verbal communication skills that effectively communicate complex issues to non-expert audiences.

Ability to proactively prioritise and plan your work and deliver quality outputs in a dynamic environment.

Ability to build effective relationships and successfully influence challenging external stakeholders.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Leadership
• Communicating and Influencing
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be required to complete a case study at interview stage

Benefits

Alongside your salary of £35,232, OFGEM contributes £10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lucy Dowding
• Email : Recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

Role Profile_ 460435 Compliance Investigator Opens in new window (pdf, 209kB)Candidiate Pack_460435 Compliance Investigator Opens in new window (pdf, 635kB)Terms and Conditions Apr25 Opens in new window (pdf, 335kB)