Concierge Officer

We’re looking for a professional, customer-focused Concierge Officer to join our team at a flagship development in Thamesmead.

This is a front-facing role where you’ll be the first point of contact for residents, visitors, and contractors. Our residents are often leaseholders with high expectations, so delivering an exceptional, responsive, and professional service is key.

You’ll play a vital role in ensuring the building is safe, secure, and well-managed, while creating a welcoming and positive experience for everyone on site.

What you’ll be doing

• Providing a professional front-of-house service, welcoming residents, visitors, and contractors
• Managing enquiries and requests in person, by phone, and email, ensuring a high standard of service
• Overseeing deliveries, key management, and administrative tasks with accuracy and attention to detail
• Maintaining building safety and security, including access control, visitor checks, and CCTV monitoring
• Responding to incidents, complaints, and emergencies, taking appropriate action
• Carrying out site patrols and reporting maintenance or safety issues to keep the development well-presented

What we’re looking for

Essential

• Experience in a customer-facing role (e.g. concierge, reception or housing)
• Strong communication and interpersonal skills
• Ability to deal with demanding customers professionally and manage expectations
• Proven ability to multitask and stay organised in a busy environment
• High level of attention to detail
• Basic IT skills (Outlook, Word, Excel)
• Understanding of health & safety or security responsibilities

Why join us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

Please read before you apply

• This role is fully site-based at Thamesmead (Kite Close, SE2 9FB).
• We do not offer visa sponsorship
• We may close this advert early if we receive a high volume of suitable applications.

What to expect from our recruitment process

We’re committed to a fair, inclusive and transparent recruitment process.

Interviews will take place in person on the 18/19 June.

To apply, please submit an anonymised CV and answer the application questions, explaining how your experience, values and approach make you a strong fit for the Concierge Officer role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk