Concierge Supervisor

As Concierge Supervisor for the South region, you’ll play a key role in delivering a safe, welcoming and customer-first concierge service across our flagship housing schemes. Leading a team of concierge officers, you’ll ensure that our residents, guests and visitors receive a professional, responsive service every time.

What you’ll do:

You’ll be the go-to person for concierge teams across two sites in the South region - motivating your team, monitoring performance, and making sure shifts are always covered. You’ll lead by example at the front desk, help with complex enquiries, and step in when escalations arise.

From handling building access, parcels, CCTV, and fobs to liaising with contractors and supporting residents during emergencies, you’ll ensure the concierge function runs smoothly and professionally. Your focus will be on creating a joined-up, customer-focused experience that prioritises safety, dignity, and service excellence.

You’ll also oversee day-to-day operations, ensuring compliance with building safety and service standards and manage shift planning and rotas, covering absences and supporting out-of-hours colleagues. You’ll support training needs, coach new starters, and help embed consistent working practices.

You’ll build positive relationships with residents, acting on feedback and attending resident meetings and you’ll collaborate with internal teams and contractors to resolve issues promptly and effectively.

To succeed in this role, you’ll need to work flexibly, including early mornings, evenings and weekends where needed. You’ll split your time between your two sites, supporting your team on the ground, ensuring consistent service delivery, and responding to changing priorities.

You’ll need to be hands-on, highly organised, and someone who leads from the front. You’ll remain calm under pressure and always be ready to support your team or step into a situation when required.

We have two positions available; one will cover Southmere and Parkside, the other will cover New Mansion Square and Burridge Gardens.

What you’ll need:

• Experience supervising or managing a front-line team and driving performance, ideally in a residential or similar front of house setting
• A strong customer service background with a passion for delivering quality services.
• Confidence using digital tools and IT systems for rota planning, incident reporting and communications.
• Knowledge of estate and building safety, safeguarding, and health and safety protocols.
• Be able to use analyse and report on data

A full UK driving licence and access to a car is desirable, but not essential.

Why Join Us?

Joining this team offers a challenging and rewarding role within a fast-paced and diverse environment. The position provides the opportunity to make a real impact by leading a team and delivering exceptional customer service across the organisation, contributing to its growth and success

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered

What we offer:

• 30 days’ annual holiday plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution

Please read before applying:

Stage one Teams interviews will take place on 27th October

Stage two Teams interviews will take place on 5th November

You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

We reserve the right to close this advert early if we receive a high volume of suitable applications

If you have any questions about this role, please Talent Specialist, Caroline at caroline.seery@peabody.org.uk