Contact Handler

Location

Force Headquarters, Leicestershire

Business Area

Call Centre (Contact Management)

Department

B - Contact Management Dept.

Rank

N/A

Grade

3

Salary

£26,106 - £29,109

Part/Full Time

Full Time

Hours per Week

37:00

Additional Working Conditions

Shift Work, Weekend Working

Type of Contract

Permanent

Vetting Level Required

RV

Description

Make the difference when it truly matters!

Being a Contact Handler means you are the first point of call for our communities when they need us the most.

You’ll be part of a dedicated team dealing with emergency situations, identifying incidents, assessing risk, protecting the vulnerable and preventing harm. Your adaptability, compassion and calm approach will be vital.

Working side by side with police officers and staff, you will ensure all 999/101 emergency and non-emergency calls are handled quickly, professionally, and calmly.

You’ll be handling a diverse range of calls, often complex, from missing person reports to road traffic incidents and crimes unfolding in real time. You’ll be the first point of contact for individuals at their most vulnerable, ensuring you’re listening and accurately recording every part of the call.

This role has a fixed based at Force Headquarters, Leicestershire Police and is full-time.

The Shifts

• 24 hour, 7 days a week shift pattern
• Rotating shifts of 4 days on and 4 days off including evenings, nights, and weekends
• Typical shifts within the pattern are 07:00 - 19:00 or 19:00 - 07:00

Salary:

• Basic starting salary of £26,106 during training (approx. 11-13 weeks).
• Gross pay is around £33,718, including shift allowance and weekend working.
• The top salary for the role is around £38,103, and will be reached through annual increments over 5 years.

So, if you’re an excellent communicator, have the ability to stay calm, extract information accurately, problem solve, have fast and precise keyboard skills, and want to help people when they need us the most, this is the job for you!

What’s in it for you?

At Leicestershire Police, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your best. We have a range of reward and benefitsthat are available to all our staff and officers.

What’s next…

If this sounds like the role for you, please click apply to complete your application describing how you meet the essential criteria listed on the job description.

• Application deadline - 6 July 2025 at 23:55
• Assessment / Interview - this involves a 2 hour session including an interview, role play and data input capability assessment, and will be held at Force Headquarters. We have availability to run these 7 days a week, meaning you can choose a slot to suit your diary.
• Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK at the time of application.

To find out more, register for our upcoming information webinars:

• 17th June 2025 at 5pm
• 19th June 2025 at 10am
• 23rd June 2025 at 5pm
• 25th June 2025 at 1pm
• 30th June 2025 at 5pm
• 4th July 2025 at 10am

To find out more about Leicestershire Police and understand how you can make a difference visit ourcareers website.

We welcome applications from individuals from all backgrounds and encourage anyone who has considered a career in policing to apply. We’re particularly keen to increase the number of females and candidates from black and minority ethnic communities and the LGBT community, so that we can truly reflect the communities that we serve in.

Document Attachment

Contact Handler.pdf – 196KB