Contact Management Supervisor

Location

Force Headquarters

Agile working – work style

Fixed Base Worker

Business Area

Call Centre (Contact Management)

Department

Contact Management

Rank

N/A

Grade

G

Salary

£30,468 - £37,692

Part/Full Time

Full Time

Hours per Week

37

Additional Working Conditions

Suitable for Job Share

Type of Contract

Permanent

Vetting Level Required

MV

Description

Help ensure our teams are effective and efficient supporting the community at their most vulnerable.

As our Contact Management Supervisor you’ll work as part of the senior management team ensuring our contact management operators are delivering the effective and efficient service that our communities need.

You’ll be supporting the operators to identify and manage risk, provide the right response to the incidents, and escalate. Taking on the management of dispatch and incident management, ensuring all 999 and other emergency contact handling are dealt with promptly and within agreed service levels.

What you’ll be doing

• Coaching and supporting performance and personal development of the team
• Set objectives and business strategies, monitoring and measuring performance
• Assess and support the management of critical or potentially critical incidents, ensuring the safety of officers on the ground and in the control room

The must haves

• Experience of working in a busy customer service or contact handling work environment
• Ability to identify cause and effect, and develop a cause of action designed to mitigate risks
• Able to plan and allocate work within a team

What’s in it for you

At Derbyshire Constabulary, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of reward and benefits available to all our employees.

What’s next

Please click APPLY to complete your application, telling us how you meet the essential and desirable criteria by highlighting your skills and experience.

To support you with your application we have provided some application guidance and our recruitment process.

Who we are

At Derbyshire Constabulary, policing isn’t just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Derbyshire.

To understand how you can make Derbyshire safer together visit our careers website.

We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.

Document Attachment

Contact Management Supervisor.pdf – 165KB