Content Manager - Land Registration Academy or Centre of Operational Excellence

Job summary

We have an exciting opportunity to join either our Land Registration Academy or our Centre of Operational Excellence!

Working as part of a small, specialist team within the Land Registration Academy (LRA) or the Centre of Operational Excellence (CooE), these roles will primarily support the delivery, evaluation and improvement of technical training and development (LRA) or leadership and line management development (CoOE) activities across Service Delivery. The Content Manager will create, develop and manage digital information channels, create engaging content for events and activities, and work closely with stakeholders to keep plans on track. They will use digital tools to streamline workflows, gather and analyse feedback, and contribute to the goals of the Land Registration Academy or the Centre of Operational Excellence by sharing insights and driving continuous improvement.

Check out the video below to see what it is like working for our Service Delivery directorate.

Job description

The successful candidate will be responsible for:

• Creating, developing and managing information channels (including SharePoint and Microsoft Teams sites) within the Land Registration Academy/Centre of Operational Excellence to ensure content is accessible, organised, and up to date.
• Keeping abreast of emerging digital collaboration tools and platforms and their potential for application to drive enhanced engagement, improved processes and streamlined communication.
• Creating and delivering engaging, timely, and relevant content to promote events and activities that support technical capability development and the wider Service Delivery work plan.
• Collaborating with stakeholders within and beyond the LRA/CoOE to develop apps and dashboards to monitor training and development activity, gather feedback, and use insights to inform future planning.
• Providing technical support for new digital platforms, ensuring smooth implementation and user adoption.
• Supporting feedback and evaluation activities, including designing surveys, compiling and presenting findings, and recommending next steps to improve technical training and capability development initiatives.
• Leveraging digital platforms such as Microsoft Power Platform to automate workflows, collate and analyse data, and improve efficiency across processes.
• Being an active member of the LRA support team/CooE contributing to the overall goals of the Land Registration Academy/CooE and sharing insights to enhance collaboration and continuous improvement.

Person specification

To be successful in this role, it is essential to have:

• Experience in creating and managing engaging content across digital and traditional channels.
• Experience of working within a change or project delivery environment, supporting implementation and stakeholder engagement.
• Demonstrated ability to plan, organise, and coordinate activities across multiple teams or locations to meet deadlines
• Strong planning and organisational skills, with the ability to manage competing priorities effectively.
• Excellent written and verbal communication skills, with the ability to present information clearly and persuasively.
• Advanced IT proficiency, including hands-on experience with Microsoft 365 tools (Teams, SharePoint, Word, Excel, Outlook, PowerPoint) and familiarity with digital workflow tools such as Microsoft Power Platform.

For more information about the role and the full Person Specification, please see the attached Job Description.

Please note you will be required to work a minimum of 30 hours per week in this post with 60% of your time being spent in your office base.

Due to the nature of the role occasional travel to other HM Land Registry offices will be required, including some overnight stays.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Changing and Improving
• Delivering at Pace

Benefits

Alongside your salary of £39,849, HM Land Registry contributes £11,544 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply, you will need to complete the short application form and copy and paste your CV onto the online application form detailing your qualifications and work history.

Your CV will be assessed against the essential experience criteria detailed in the attached Job Description.

The Personal Statement section (in no more than 1,000 words) should be used to outline your wider skills, written communication and experience for the role and detail how you meet the essential experience criteria listed below:

Experience in creating and managing engaging content across digital and traditional channels.

Experience of working within a change or project delivery environment, supporting implementation and stakeholder engagement.

Demonstrated ability to plan, organise, and coordinate activities across multiple teams or locations to meet deadlines

Strong planning and organisational skills, with the ability to manage competing priorities effectively.

In the event of a high volume of applications for this vacancy, an initial sift will be conducted on the below and a full sift only carried out on those applications that pass the initial sift stage:

Strong planning and organisational skills, with the ability to manage competing priorities effectively.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual interview and deliver a pre-prepared presentation, from week commencing 25th May 2026. Further details will be provided on invitation to interview.

The blended interview will assess the essential experience and behaviourslisted in the Job Description, and you will deliver a pre-prepared presentation. Details of the presentation brief will be sent out should you be successful to the interview stage.

Please note that we will not be testing any of the desirable criteria throughout this process.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.

You must ensure you have the appropriate right to work in the UK before applying.

You can find more information on how we use your personal data on our website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Kath Griffiths-Day
• Email : Kathryn.Griffiths-Day@landregistry.gov.uk

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

Content Manager Job Description Opens in new window (pdf, 157kB)