Contract Manager

As a Contract Manager in our Repairs team, you’ll play a key role in making sure our contractors deliver the best possible service to our residents - on time, within budget, and to a high standard. You’ll support the smooth running of repairs and property services across the business, from day-to-day maintenance and voids to disrepair, damp and mould, and planned works.

What you’ll do:

You’ll work closely with regional teams, suppliers, and other colleagues to make sure work is completed efficiently and effectively, and that our residents feel informed, supported and satisfied throughout.

You’ll help manage our supply chain by reviewing performance, monitoring quality, and making sure contracts deliver value for money. You’ll hold contractors to account and be comfortable challenging underperformance, using your influencing and negotiating skills to drive improvements. You’ll be able to step in when issues arise, helping resolve complaints and escalations, and making sure lessons are learned to avoid repeat problems.

You’ll support contract management activities, including planning, procurement, budgeting, and risk management. You’ll also lead on key professional services such as party wall matters, scaffold licences, and wayleaves - protecting the interests of the business and our residents.

Using performance data and resident feedback, you’ll help shape a service that’s proactive, not just reactive, focusing on prevention, efficiency, and continuous improvement.

You’re an organised, confident contract manager with a good understanding of building maintenance and housing repairs. You’re commercially aware, calm under pressure, and skilled at getting the best from contractors.

What you’ll need:

• Strong contract and commercial management skills
• Experience of managing repairs services, ideally in social housing
• Ability to use data to challenge underperformance and improve services
• Excellent communication and stakeholder engagement skills and the ability to influence and negotiate
• Experience managing risk and supporting audit preparation or delivery
• A resident-focused approach and ability to work collaboratively to improve satisfaction

A full UK driving licence and access to a vehicle is preferable

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What we offer:

• 30 days’ annual holiday plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution

Please read before applying:

Stage one interviews will take place on Teams on 22nd October

Stage two interviews with a presentation will take place in person on 4th November

You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

We reserve the right to close this advert early if we receive a high volume of suitable applications

If you have any questions about this role, please Talent Specialist, Caroline at caroline.seery@peabody.org.uk