Contract Manager (Debt)

Job summary

Contract Manager (Debt)

£65,000 per annum

Remote

Permanent

Home Based

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Contract Manager (Debt). This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

Why This Role Matters

We are evolving how we deliver our community-based debt advice programme to ensure support is more accessible, locally rooted, and impactful.

As part of this transformation, we are moving to a more regionally embedded and relational delivery model, with a stronger focus on partnership, collaboration, and on-the-ground engagement. This will involve more frequent site visits, closer hands-on support to partners, and a deeper understanding of local community needs.

Over the next two years, our network of lead delivery partners will expand significantly growing from 4 to 15 partners across two phases, including onboarding organisations who may not have previously acted as lead providers.

This is a critical period of growth and change. To successfully transition to this new model, while continuing to effectively manage existing relationships, we are expanding our team and introducing regionally aligned Contract Manager roles.

These roles will play a vital part in ensuring the successful mobilisation of new partners, maintaining high-quality delivery across an increasingly complex portfolio, and safeguarding our ability to provide essential debt advice services to those most in need at a local level.

We are recruiting three Contract Managers, each aligned to a specific region and working on a home-based basis.

Job description

What You’ll Be Doing

The Contract Manager will report directly to Senior Debt Delivery Manager and will be responsible for:

• Deliver a regionally focused, relationship-led approach, including regular partner site visits and hands-on support to strengthen local delivery and performance.
• Responsible for the performance of an assigned portfolio of grants and contracts, ensuring that funded partners deliver on KPIs and commitments.
• Act as an escalation point for partners, supporting improvement and overseeing the lifecycle of grants and contracts from mobilisation to exit management.
• Ensure that services are delivered within budgets, addressing underspends and potential overspends promptly.
• Work collaboratively with business partners, including commercial and finance teams, to ensure operations adhere to procurement rules and best practices.
• Collaborate with other functions within the debt directorate and support the commissioning of new services, providing subject matter expertise on delivery.
• Develop and nurture key relationships with delivery partners, maintaining high levels of supplier satisfaction while acting as a critical friend.
• Support continuous improvement by collaborating with internal and external partners and identifying opportunities to evolve services to meet client needs.

Person specification

To be successful in this role, you’ll need:

• Experience in service operations, whether in an insourced or outsourced capacity.
• Strong relationship management skills, capable of nurturing and maintaining key partnerships.
• Advanced analytical skills, with the ability to interpret complex data, produce reports, and make informed recommendations to senior stakeholders.
• Strong financial acumen, with a keen understanding of budget management and financial oversight.

Benefits

About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

• Caring – for colleagues and the communities we support
• Connecting – building supportive, positive relationships
• Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

What We Offer

• 30 days’ annual leave plus bank holidays
• Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working

Whilst the role is home-based you will be required to attend the office on occasions as well as our partner site locations regularly. We believe work should fit around life. This role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

• Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
• MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Step 1: CV Submission

Applications open: 4th June 2026
Closing date: 18th June 2026

• Please submit your most up-to-date CV along with a cover letter clearly demonstrating how you meet the essential criteria outlined in the job specification (maximum 500 words)

Step 2: Telephone Interview

Timeline: 06th June 2026 – 21st June 2026

• Candidates who meet the initial criteria will be invited to a friendly and informal telephone interview with the Reed team.
• This is an opportunity to explore your experience in more detail and to learn more about the role.

Step 3: Final Stage Interview

Scheduled for: 01st July 2026 – 03rd July 2026
(Dates are subject to change)

• Shortlisted candidates will be invited to attend a final interview in the Bedford office.
• Interviews will last approximately one hour and 30 minutes and will be conducted by a panel of three interviewers.
• The interview will include a range of competency-based questions and an assessment designed to assess your skills, behaviours, and alignment with the role.

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

Job Reference: MaPS01202

Close Date: 18/06/2026

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Sabreena
• Email : sabreena.chowdhury@reed.com

Recruitment team

• Email : sabreena.chowdhury@reed.com