Coordinator (Supply Chain)

About the role

Role Summary

To liaise with the general manager, Supervisors and operatives to ensure compliance with contractual service standards. To efficiently appoint work, supporting our supply chain to achieve productivity targets. To deliver an effective maintenance service which results in customer satisfaction in line with contractual KPIs/Measures.

Salary:

£30,750

Hours of Work:

40

Contract:

12 Month FTC

Probation Period:

6 Months

Notice Period:

1 Month

Who are we?

TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town & Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.

Meet your Manager

I’ve been here at TCH only since September 2024 but have been really lucky to inherit a great team with a strong ethos on doing the right thing.
There are many challenges in the Housing Sector at the moment in general, but as a team we all share the burden and with it the wins that are possible for us and the residents in our homes.
We would love for you to come and be part of our team and bring your energy. We have lots of experiences to share.

I’ve been in housing pretty much most of my working life, in the private and social sector, but one thing I’ve learnt, is there’s never a dull moment!

Rachel Bancroft - Head of Repairs and Compliance

What will you be doing?

Role Specific Responsibilities

•Act as the main point of contact for all subcontractors delivering maintenance, repairs, and project works.
•Coordinate the onboarding and induction process, ensuring all documentation, insurance, and accreditations are up to date.
•Maintain and update the subcontractor database, ensuring information is accurate and compliant.
•Support the allocation and scheduling of work orders to subcontractors in line with performance, capacity, and geography.
•Be responsible for works allocation, ensuring the correct supply chain are allocated, that they are provided appropriate information for the type of work.
•To ensure all works order updates received are actioned immediately upon receipt via the mailboxes, portal and interactive planner and thereafter completed within target timescales leading to delivery of contractual key performance indicators.
•Build positive working relationships with subcontractors, internal teams, and residents.
•Support operational teams with timely updates on subcontractor availability, performance, and issues.
•Promote a culture of partnership, accountability, and continuous improvement among all stakeholders.
•A clear commitment to a customer-centred service and continuous improvement.
•Work with Supervisors and Managers to provide feedback relating to contractor conduct, issues and performance formed from daily checks.
•To work in conjunction with the allocated Supervisor review diaries, ensuring that works are ready to commence pending materials, tests and overall timescales to optimise service delivery and productivity
•To fully assist and co-operate colleagues in the progress and investigation of complaints, effectively deal and respond. to queries and complaints from tenants, staff, and residents relating to services and service delivery
•Liaise with the client to ensure all relevant databases are up to date.
•Assist with the collation of supplies and material information from our approved suppliers and record cost data appropriately.
•Ensure consistent and pro-active approach to role at all times, carrying out other duties as may be required from time to time in order to maintain an efficient operation of all aspects relating to the needs of the team TCH Repairs (additional training will be provided as required)

General

•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
•Recognise, respect, and promote the different roles and diversity of individuals.
•To actively contribute towards the key performance indicators and professional standards.
•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
•To participate in training, attend other meetings, and staff events as required.
•Be an effective member of your team, presenting a positive impression of your section and the Group.
•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
•Maintain awareness of budget requirements and value for money while delivering your role.
•Consider and highlight any risk to the organisation or individuals whilst delivering your role.
•Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

About You

Education & Qualifications

Key Skills & Competencies

•Previous Planning/Scheduling experience (Desirable)
•Experience in dealing with varied supply chain partners
•Confident using Microsoft excel, word and outlook
•Ability to communicate effectively both verbally and in writing
•Previous experience in social housing repairs and maintenance (Desirable)

Behaviours

•Be able to work as a team and independently

Why Choose Us

• 25 days, increasing to 28 days at 5-years of service and 30 days at 10-years service
• Pay review every year.
• Up to £3,000 colleague referral fee.
• Contributory pension scheme with 4% to 10% matched contributions.
• Life Insurance.
• 24/7 Digital GP service and counselling helpline (including face to face sessions)
• Free eye test voucher annually and contribution towards glasses.
• Free annual flu jab.
• Two volunteer days per year.
• Extensive annual staff wellbeing programme of events.
• Career development and vocational training opportunities.
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping travel, & days out.
• Social events, including rounders, festive Fridays and lunch time walking
• Travel loan
• Long service awards

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Tuesday, 2 December 2025

Interview Date: