Customer Accounts Administrator

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a community that cares about you!

Please note: This is a fixed term contract until October 2026

More about your role

Putting people first is central to everything we do at Places for People. As part of our Customer Accounts team, you'll play a key role in delivering a proactive, efficient and customer focused service that supports both colleagues and customers. Your work will directly contribute to maximising income and helping us achieve our performance and service targets.

Day to day, you'll manage a range of administrative and operational tasks that keep our Customer Accounts function running smoothly. This includes ensuring effectively managing Universal Credit portals, and Benefit overpayments. You'll support the team by co-ordinating court hearing and eviction dates, managing former tenant credits, processing refunds, invoices and purchase orders, and overseeing garage accounts. You'll also take responsibility for incoming post and customer enquiry portals. Everything you do will reflect our People Promises and strengthen the experience we deliver across the organisation.

More about you

• Proven experience working in a customer focused environment, with a track record of delivering high-quality service and resolving customer queries efficiently.

• Confident using information management systems and office software, with the ability to process financial transactions, maintain accurate records and manage shared inboxes.

• Excellent organisational skills with the ability to manage competing priorities, handle detailed administrative tasks and support performance targets within a busy Customer Accounts team.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly

• Pension with matched contributions up to 7%

• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave

• Cashback plan for healthcare costs – up to £500 saving per year

• A bonus scheme for all colleagues at 2%

• Training and development

• Extra perks including huge discounts and offers from shops, cinemas and much more