Customer Care & Business Support Officer

Customer Care & Business Support Officer

Job title: Business Support and Customer Care Officer

Full Time - 37 hours

Closing Date - 10th October

Location: Various Locations in Castle Point

Grade 4 , SCP 13-16 - £29,064 - £30,518

We are looking for a full-time Business Support and Customer Care Officer to work in Castle Point Borough Councils recreation team:

Key Skills and abilities

• Organisational & Communication: Good organisational and communication skills.
• Initiative & Prioritisation: Ability to work on own initiative, prioritise workload, make decisions under pressure, and respond well to new challenges.
• Customer Service: Ability to provide exceptional customer service and handle difficult situations effectively.
• Financial Handling: Ability to handle cash and card transactions accurately and securely.
• IT Competence: Competent in the use of Microsoft Office software and handheld technology.
• Customer Focus: Ability to provide customer-focused services and build rapport.
• Health & Safety: Practical knowledge of Health & Safety.

Experience

• Customer Service: Prior customer service experience.

Any Other Desirable Experience

• Recreational Knowledge: Understanding of recreational activities and services, including leisure centre programmes, community hall bookings, and park and open spaces programming.
• Booking Systems: Knowledge of Recreational booking systems.
• Administrative: Prior administrative experience.
• Financial: Prior financial handling experience.
• Community Engagement: Prior community engagement experience.

Not only is this a great role for the right candidate but you also get some great benefits including:

• 27 days Annual leave
• FREE Gym membership
• Competitive pay + large pension contribution
• On-going CPD training
• Part of a multiple award winning team
• Get discounts at hundreds of high street jobs with our discount scheme

For an informal discussion regarding this role, please contact Gary Bultitude – 01268 882245 .

The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.

Our values: Trust, Respect, Improving and Learning, and Customer Focus

Castle Point Borough Council is an Equal Opportunities Employer.

Related Documents

• PRIVACY NOTICE FOR EMPLOYEES 2025.pdf (238kb)
• Customer Care & Business Support Officer JD.pdf (150kb)