Customer Care Officer

** Previous Applicants May Not Apply **

Title: Customer Care Officer

Contract: Permanent, Full-Time

Hours: 37.5 hours per week

Salary: £32,007 per annum to £35,388 per annum dependent on experience

Grade: 5

Reporting Office: Stratford, London

Persona: Agile Worker: 20% - 40% of contractual hours to be

worked from reporting office/working location (hybrid working)

Role Profile - Customer Care Officer.docx

Closing date for completed applications: 23rd November 2025 at 11 PM

Benefits include:Excellent pension plan (up to 5% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme andmany more…

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Customer Care team at L&Q!

Passionate about customer care? Prepared to go the extra mile to ensure our customers get a great service? If so, you could be the person we are looking for.

Our Aftercare team is looking for someone who is confident and loves interaction with customers, builders and consultants. You must enjoy problem solving and have a determination to achieve positive outcomes for our customers in strict timeframes.

The role will involve being the point of contact for our customers when reporting repairs in their new homes and having a positive input into new schemes that L&Q is developing.

It is essential that you possess excellent telephone skills, organisational and IT skills, together with the ability to work as part of a team.

If you have a positive mind set, want to be involved in an exciting team that rise to challenges and want to make a real difference……we want to hear from you.

Essential Skills:

• Highly motivated, pro-active, flexible and outcomes focused
• Committed to excellent customer service
• Excellent communicator with audiences at all levels
• Effective time management
• Energy and drive to achieve objectives
• Strong IT experience especially in Excel

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!