Customer Care & Sales Advisors

Customer Care & Sales Advisors

Location:

Waterside / Runnymede

Salary:

£24,790 - £25,992 ( Pro-Rata) - Grade 2 - SCP Range 5-8

Contract Type:

Permanant

Number of Positions:

2

DBS Check:

No

Waterside Farm Leisure Centre & Runnymede Leisure Centre

Customer Care & Sales Advisor

Part time 25 hours x 1 & 20 hours x 1

Number of roles : 2

Grade 2 - £24,790 - £25,992 ( SCP Range 5-8 )

Closing Date - Sunday 22nd June 2025

We are looking for a full-time/Part time Job title to work at Location/ Service who can:

Key Skills and abilities

• Exceptional Customer Service: Provide friendly, efficient, and accurate service to all users, handling enquiries, resolving issues, and promoting positive engagement in person, via phone, email, and online.
• Sales & Membership Growth: Actively promote and sell memberships, swimming lessons, and other recreational activities. This includes generating and chasing leads, conducting facility tours, and using upselling techniques to maximise income.
• Administrative & Financial Acumen: Efficiently manage booking systems, process payments, handle cancellations and refunds, monitor debt, and accurately complete daily financial returns and documentation.
• Communication & Promotion: Effectively market recreational activities through various channels, including social media, and distribute promotional materials.
• Customer Retention: Proactively address concerns, promote benefits, and contribute to initiatives that enhance customer loyalty and foster a welcoming environment.
• Facility Presentation & Compliance: Ensure all facilities, including reception and café areas, are clean, well-presented, and compliant with food safety regulations.
• Team Collaboration & Initiative: Work effectively within the Recreation team, identify opportunities for improvement, and participate in ongoing training and development.

Experience

Previous customer service experience is essential, whilst administrative experience, financial handling experience and experience in a leisure centre is desirable.

Qualifications

Applicants must hold a minimum of 5 GCSE’s at C/equivalent or above

Not only is this a great role for the right candidate but you also get some great benefits including:

• 27 days Annual leave (Pro Rata for part time roles)
• FREE Gym membership
• Fun, exciting role with several options for career development
• Competitive pay + large pension contribution
• On-going CPD training
• Part of a multiple award winning team
• Get discounts at hundreds of high street jobs with our discount scheme

For an informal discussion regarding this role, please contact– Tiffany Tedham, 01268 882216.

The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.

Our values: Trust, Respect, Improving and Learning, and Customer Focus

Castle Point Borough Council is an Equal Opportunities Employer.

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