Customer & Client Officer
About the job
Salary: £25,183 - £25,992 a year
Hours per week: 37
Contract type: Permanent
Are you a confident communicator with a passion for delivering excellent customer service? Do you thrive in a busy, people-focused environment where no two days are the same? If so, Luton Council wants to hear from you.
We’re looking for a dedicated Customer & Client Officer to join our team and play a key role in supporting the delivery of outstanding services across the borough.
As a Customer & Client Officer, you will be the first point of contact for customers, colleagues, and external agencies. You’ll need to communicate clearly and diplomatically, always maintaining a high standard of professionalism and customer focus.
You’ll use your strong administrative and IT skills to manage information, produce clear reports, and handle financial and resource data with accuracy. Working both independently and as part of a team, you’ll play a vital part in ensuring smooth, efficient service delivery.
Key Responsibilities
- Communicate effectively and politely with customers, colleagues, and external partners
- Produce clear written records, reports, and correspondence
- Use IT systems, including databases, spreadsheets, email, and word processing tools
- Handle financial/resource calculations and performance data
- Organise your own workload, meeting deadlines and service targets
- Contribute to a positive, collaborative team culture
- Promote and uphold equality and anti-discrimination practices in service delivery
Please note this role does not attract sponsorship.
About you
What We’re Looking For
We’re seeking someone who:
- Has strong communication skills and a customer-first mindset
- Is confident using Microsoft Office and similar systems
- Can manage their time effectively, prioritising tasks independently
- Understands the importance of equality, inclusion, and respectful service delivery
- Holds NVQ Level 2 in Business Administration or has equivalent experience
- Can occasionally work outside normal office hours and travel across the borough as needed
- Is fluent in spoken English and able to engage clearly with members of the public
Why Join Us?
Luton Council is committed to delivering high-quality services that support our residents and improve lives. In this role, you’ll be part of a team that values respect, collaboration, and integrity, with opportunities to grow and make a real difference in the community.
About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Available documents
Attached documents are available under links. Clicking a document link will initialize its download.Salary range
- £25,183 - £25,992 per year