Customer Contact Adviser
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Job Title: Customer Contact Adviser
Location of work: Town Hall (On Site) with some Hybrid working by arrangement with the Customer Contact Manager
Salary: £26,346 - £27,501
Basis: Full Time, Fixed Term Contract for 12 months (Maternity Cover), Monday – Friday
About the role:
We have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun & friendly Customer Contact Team.
Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information.
Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.
With full training provided, this is an excellent opportunity for you to progress your career in Customer Service
Some of the duties include:
- Act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web).
- Resolve enquiries and provide guidance to customers across all contact channels.
- Deliver information in a succinct and confident manner.
- Understand the customer’s needs, escalate where appropriate and undertake any follow up administrative work or system input tasks.
- Confidently handle administrative tasks such as updating our website content and answering email/social media enquiries.
About the person:
- Proven experience in listening, extracting and assessing important information.
- Customer Service experience ideally in a call centre environment.
- Great verbal & written communication skills.
- Ability to answer a high volume of calls and process information.
- Ability to work well under pressure and multitask.
- A desire to improve your skills, knowledge and experience.
- Microsoft Office and Excel skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at Lisa.apostolakis@reigate-banstead.gov.uk
We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates.
Closing date: Wednesday 3rd September 2025 at 23:59
Interviews: Wednesday 10th, Thursday 11th & Monday 15th September 2025
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ‘Who we are’ as a council, to find out more about us: Who we are | Working here | Reigate and Banstead
Salary range
- £26,346 - £27,501 per year