Customer Delivery Officer - Cemeteries

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Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

We have a fantastic opportunity available for a Cemeteries Officer to join our dynamic Place Clienting team on a 30 hours per week basis.

We are seeking a part time Officer to oversee a range of administrative and operational duties including statutory functions, burials, management of the cemeteries and helping with the bereaved in often poignant circumstances. It is a perfect role for a candidate who likes variety and managing relationships.

You will need to hold a full, clean UK driver licence and own a car insured for business use.

Benefits:

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐ A generous annual leave entitlement of 28 days pro rata (rising to 33 days pro rata after 5 years continued local government service), plus Bank Holidays

⭐ An excellent local government pension scheme

⭐ An employee assistance programme including 24/7 wellbeing helpline

⭐ A range of local & lifestyle discounts

⭐ Use of a free onsite gym (located at Shute End office)

⭐ Salary sacrifice car & cycle to work schemes

⭐ And much more!

Key responsibilities:

• Manage the Cemetery operations and functions
• Ensure the Health and Safety of the cemeteries is maintained in conjunction with our contractors
• Provide expert advice to Councillors, senior managers and residents
• To undertake and progress existing projects in line with our Climate Emergency Action Plan
• Keep updated with current legislation and government changes
• To help train and coach colleagues on the team including new colleagues and cross training within the team as well as attendance at relevant meetings.

Candidate requirements:

• Experience of working in an office environment.
• A commitment to embracing change.

• High level of empathy and good communication and customer care skills.

• The ability to interpret, extract and assess important information.
• The ability to work with volume and be accurate.
• Customer service ethos, striving to continually improve.
• The ability to work on their own initiative and take ownership as well as working as part of a team.
• Working with colleagues to achieve service performance targets.
• Good IT skills.

Our Area

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

If you’re interested in this exciting opportunity, click the link below and apply today.

Alternatively, for more information or to arrange an information discussion, please contact Richard Bisset - richard.bisset@wokingham.gov.uk

Closing Date: 5 September 12pm

Interviews Date: W/C 8 September 2025,

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.