Customer Relations Adviser

Job Title: Customer Relations Adviser
Starting Salary: £31,537 progressing to £34,434 per annum (pro rata for part time)
Hours: 37.0
Location: Countywide - Remote/Farnham House, Stevenage
Contract Type: Contract: Fixed term till 31.03.2026 (possible year on year extension from Smoking Grant Funding till March 2029)
Directorate: Public Health

About the team

Join a dynamic Service Delivery team supporting vital public health services such as stop smoking and health checks. This full-time role (with flexible working and alternate Saturdays) is ideal for someone organised, confident, and passionate about delivering excellent customer service.

About the role

· Process referrals via phone, email, and text.

· Deliver outstanding customer service to clients and stakeholders.

· Manage referral waitlists and appointment bookings.

· Provide admin support to the wider Health Improvement team.

· Liaise with key partners like GPs, pharmacies, and practice managers.

· Offer smoking cessation support (training provided).

About you

Essential:

· Diploma or equivalent qualification in customer service, health promotion or health and social care

· Strong background in customer service, tele-care, or similar.

· Proficient in Microsoft Office, especially Excel.

· Excellent communication and organisational skills.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:

Job profiles - Corporate services

To hear more about this opportunity please contact Karl.Winchester@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: week commencing 8th September 2025

Please note that this vacancy may close early if we receive a sufficient number of applications

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.