Customer Service Adviser
- Reference: RC157
- Division: Digital and Transformation
- Salary: £27,726.00 - £33,759.00 per annum
- Contract type: Fixed term
- Posted on: 04 August 2025
- Interview date:27 August 2025 - 03 September 2025
- Extra payment(s): Not applicable
- Positions: 1
- Category: Customer services
- Grade: C - F
- Working hours: 37 per week
- Closing date: 18 August 2025
- Location: Town Hall, Crawley
- Location type: Hybrid
About the role
We are currently recruiting for a Customer Service Adviser on a 12-month fixed term contract to cover a period of maternity leave.
As first point of contact for customers regarding a wide variety of council services, our Customer Service Advisers are vital to the efficient delivery of the Contact Centre service. The Customer Service Advisers aim to resolve all customer enquiries at the first point of contact where possible whether by phone, e-mail or in person.
You will be part of an existing team of positive, organised staff who are committed to achieving and exceeding our customers’ expectations and therefore you should have:
• a professional manner with excellent communication and interpersonal skills
• a commitment to confidently provide exceptional customer service
• a flexible and methodical approach to work with the ability to react to a changing workload
• experience of using ICT systems to record, monitor and extract key information
• a good general level of education including Maths and English
• a good knowledge of Council services ideally Council Tax, Housing Benefits or Housing Needs/Options
You must be available to work a rotating shift pattern, Monday to Friday between 8.30am and 5.00pm, to meet Contact Centre requirements. Therefore, we will not consider part time requests for this position. You should indicate your available hours in your application.
Additional information
The postholder will not be eligible for the flexible working hours scheme and will be ready to work in accordance with their working pattern between the service opening hours. TOIL can be accrued with agreement from a manager.
The postholder will be required to attend up to four evening meetings/Saturday workshops a year.
The postholder will be required to adhere to the Contact Centre dress code.
The postholder will be required to undertake a baseline personnel security standard (BPSS) check in order to carry out any duties on the Department of Works & Pensions (DWP) website.
Employee benefits
We offer a tailored induction and training programme and a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Previous applicants need not apply.
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if sufficient applications are received. Please make sure you are available for assessment and interview before you apply.
Assessment & Interview Dates:
- Assessments from 27 August 2025 until 29 August 2025
- Interviews from 2 September 2025 until 03 September 2025
Related documents
Salary range
- £27,726 - £33,759 per year