Customer Service Advisor

Post Ref: CC887

Please note: Internal at risk or redeployee applicants will be seen in the first instance.

About the Role

Are you a people person who enjoys making a real difference? Calderdale Council’s Customer First team is looking for a friendly, enthusiastic, and customer-focused superstar to support residents across our services.

In this role, you’ll:
• Be the first point of contact for customers, guiding and solving problems.
• Handle a variety of enquiries, from everyday questions to complex challenges, with full training provided.
• Grow your skills with opportunities to handle phone, live chat, email, and social media interactions.

What We’re Looking For

We want someone who can:

• Communicate clearly and adapt their style to every customer.
• Solve problems quickly and confidently.
• Use technology with confidence and learn new systems with ease.
• Organise, multitask, and work accurately in a busy environment.
• Deliver excellent customer service with genuine passion.

Qualifications: NVQ Level 2 in Customer Service or equivalent experience in a customer-focused role.

Why Work With Us?

• Flexible working arrangements including hybrid options.
• Comprehensive induction and training programme in our Halifax town centre office.
• Generous benefits including retail and lifestyle discounts.
• Opportunities for career progression within the council.

Important Notes

Supporting Statement: Please include a supporting statement showing how you meet each of the essential criteria in the Role Profile. You can draw on examples from previous jobs, volunteering, or education to demonstrate your experience. Applications submitted without this statement cannot be considered.

Interviews: Interviews will be held at our Halifax Town Centre office.

Applicants who have applied for this role in the past 12 months are kindly asked not to reapply at this time.

Closing Date: Wednesday 28th October 2026
Interview Date: 10th, 12th and 13th November 2026

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year (unless exceptions apply) and meet the other eligibility criteria. Ensure you are eligible before applying.

We may utilise digital interview methods.

As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.

All applications are anonymised before being seen by the selection panel.

As part of our fair recruitment process, we ask that all applications are written by the candidate and that Artificial Intelligence (AI) use is limited, unless assistance is required as a reasonable adjustment for a disability. Content should be truthful, accurate, evidence based and not embellished – see guidance.

For support on your application please read our Application Booklet or visit our Employment Hub.