Customer Service Advisor

• Customer_Services_Advisor_Role_Profile_-_July_2025

At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be that difference.

Overall Job Purpose:

The Customer Services Directorate are seeking to fill a customer service advisor post to work within our Customer Service Team – Our team provide a first-class service to our customers ensuring the highest standards of customer care are maintained at all times.

Services currently handled by our Customer Services Team include Cleansing; Environmental Health; Car Parks; Council Tax & Business Rates; Benefits; Planning & Building Control; Elections; Housing and Switchboard.

To be part of our skilled and dynamic team, you must:

• Be willing to work as part of a team to provide a high-quality service to customers.
• Be performance driven and able to achieve performance targets.
• Have experience of working in a pressured environment preferably where advice, guidance and problem-solving skills have been exercised on the telephone as well as face to face.

• Have excellent telephone answering, communication, and IT skills.
• Be of a flexible nature
• Be a quick learner and willing to develop and learn customer service processes and procedures.
• Be able to use a variety of computerised resources to access and process information.
• Be able to develop good working relationships with the Customer Services Team and other services within the Council.
• Have enthusiasm, drive, commitment, and reliability.

In return, you will receive an extensive and structured in-house training programme including a training mentor, an excellent package with progression through the pay scales based on completion of training and development activity and a very good working environment.

Please note that this role is subject to a basic disclosure and barring service (DBS) check.

The post-holder will be predominantly office-based; working at Bognor Regis Town Hall and Littlehampton Civic Centre.

The successful candidate would be appointed at £31,537 per annum and the salary will rise incrementally at the start of each financial year until the top of the scale is reached.

For an informal chat about the vacancy, please contact Zoe Wadey or Anna McAuley on 01903 - 737500; email Zoe.Wadey@arun.gov.uk or Anna.McAuley@arun.gov.uk

We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see Why work for Arun for more information on what Arun offers their employees.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.

For support with your application and CV writing, please visit Applying for a job with us. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.

CLOSING DATE: 31 August 23:59pm

INTERVEWS: These are scheduled for week beginning 15 September and 22 September. They will consist of a face-to-face competency-based interview and include a short scenario-based in-tray exercise.