Customer Service Advisor

Why Southwark?

Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.

We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

What You'll Be Doing

Southwark Leisure is looking for a Customer Service Advisor to join our centre-based teams across the Borough. Customer Service Advisors go the extra mile to support our customers, delivering the highest standard of service, dealing with customer queries and resolving issues.

Key duties are: -

• To assist customers with activity booking and enrolment on the Centre’s courses either in person or over the telephone
• To work as part of a team to ensure members and visitors are welcomed, and their needs understood in a warm, friendly and professional manner
• To ensure reconciliation of payments is carried out when required.
• To operate the public address systems, telephones & booking system.
• Driving positive change and promoting a proactive, customer-first culture.
• Resolving customer queries and complaints across multiple platforms with professionalism and care.

What We're Looking For

About You

To succeed as a Customer Service Advisor, you will be a self-motivated, results-driven individual with excellent verbal and written communication skills and a friendly, confident manner. You’ll have a real passion for delivering the best service by actively listening to and supporting customers who need help or advice.

You’ll bring:

• A passion for resolving customer issues and identifying innovative solutions.
• Self-Motivated and result driven attitude.
• Excellent in verbal and written communication skills.
• Attentive listening to customers in a friendly and professional approach.

Additional Information

Closing Date: Friday 22 August 2025

Interview Date: W/C 8 September 2025

• Job Type: Permanent, Full Time 36 hours a week, Part-Time and Casual Hours.
• Some weekend and evening work will be required to meet service needs.
• Southwark Council is committed to equality, diversity, and inclusion.
• Southwark Leisure Services operates across several sites, seven days a week from early morning to late night. There is a requirement for the post holder on occasions, to work outside normal office hours and at different venues to meet the needs of the service.

Benefits and more information

https://jobs.southwark.gov.uk/why-us/

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition

Attachments

• Click here to view the Job description and Person specification